Essays on Samsung Galaxy Note 7 Recall Case Study

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The paper 'Samsung Galaxy Note 7 Recall" is a good example of a management case study. These days any Smartphone can do just about anything, but exploding or blowing up is not on the top of most end-users’ list of anticipated features. When reports about Samsung Note 7s’ battery explosion began to surface, the tech reporters jumped on the tale, which escalated quickly. In about a week after reporting on the Samsung Note 7s’ battery explosion saga, the Federal Administration advised all the passengers never to switch on or even charge their Samsung Note 7 smartphones aboard aircraft or store them in aeroplane cargo (Mwai and Collins, 2016). The South Korean electronics giant company, made a formal recall process but that was way later after the Samsung Note 7 smartphone had already harmed the consumers in many ways, leading to lawsuits and a public relation nightmare for the company.

Thousands of Samsung Note 7 users experienced various cases of battery failure that led to emissions of noxious fumes, explosions and fires (Golson and Jordan, 2016). According to Bart and Jansen, (2016), the failures dramatic form classifies them as being thermal runaway in nature.

Such letdowns are the consequence of the cessation of the thin passivation SEI layer on the anode, because of overheating or physical penetration. Samsung Recalls 2.5 Million Note 7 Models The time Samsung Note 7 was launched, there were two battery suppliers namely ATL, an independent company and SDI which is a subsidiary owned by Samsung. The South Korean technology giant initially believed that SDI obtained batteries were the cause of the explosion. This report came after the company analyze the SDI batteries.

The analysis showed that the plates found inside the SDI battery were too close to each other, near its smooth-edged corners meaning the SDI batteries were vulnerable to short circuit (Bart and Jansen, 2016). Further analysis showed that the SDI sourced batteries also had flaws in its cloistering tape and the covering of its negative electrode (Bart and Jansen, 2016). Therefore, Samsung Corporation initially directed the Samsung Note 7 Users with SDI batteries to swap their handset with Samsung Note 7 smartphones on ATL batteries. Within a few days, reports emerged that also Samsung Note 7 smartphones on ATL batteries began exploding forcing the company to recall over 2.5 million Samsung Note 7 smartphones and reports shows that the tedious recall cost the corporation over $5.3 USD, not including the effect or hit on the Samsung’ s long term trademark image, and not to mention the issues that disposal of over 2.5 million non-removable battery phones have on the environment. Samsung Smartphones Banned from Flights After the reports of Samsung Note 7 smartphones battery explosion and causing harm to a number of individuals, most of the airlines especially in the United Emirates banned the use of Samsung smartphones aboard aircraft, this is according to the analysis provided by Golson and Jordan, (2016).

A good number of other airlines and aviation authorities especially in the United States such as the US Federation Aviation Administration issued serious warnings against charging or turning on Samsung Note 7 smartphones inside airplanes. Additionally, the Government of Canada ordered a recall of the Samsung Note 7 smartphone model. The Thailand government decided to ban the import of the Note 7 totally.

Samsung later announced the release of a software update that helped reduce the risk Note 7 smartphone catching fire by preventing the maximum battery charge to sixty percent. According to Bart and Jansen, (2016), the incident of Note 7 battery explosion forced companies such as AT& T, T-Mobile, Sprint Corp. , and Verizon Communications Inc. to quit selling the Note 7 model and make arrangements on how to waive return or exchange charges for any client who bought the phone.

References

Dobie, Ales., (2016). "It's official — two days after Samsung canceled the phone, it's been recalled (again) in the United States.". Android Central. Retrieved 13 October 2016

Mwai, Collins., ( 2016). "Rwanda Bans Troublesome Galaxy Note 7

Bart, Jansen., (2016)."Smoking, popping Samsung Galaxy Note 7 prompts Southwest evacuation". USA Today.

Golson, Jordan., (2016). "T-Mobile is second US carrier to halt Galaxy Note 7 sales, giving $25 credit to affected customers"

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