The paper "Why the Hospitality Service Industry Is among the Fastest-growing Industries in the World" is an outstanding example of a management assignment. This mini-essay discusses why the hospitality service industry is among the fastest-growing industries in the world. The purpose of the essay is to highlight the factors that make the hospitality service industry the most recognised leading industry in the world. Hospitality means offering services to others besides showing consistency quality and excellence. The hospitality industry is a segment of a large group of firms referred to as tourism and travel industry that offer the required desirable services to its clients.
It is the fastest growing industry in the world because of the aspect of globalization (Clarke, 2009). Globalisation allows people to move freely around the world an aspect that increases the need for hospitality services. To absorb the people travelling in different nations, there must be international hotels such Marriot, Four Seasons and Hilton to mention but a few, and local hotels to cater for needs of the visiting people. Another factor that makes the hospitality industry the fastest-growing industry is security and safety that has been put in place following several terrorist attacks (Clarke, 2009).
Most nations that receive foreign visitors have put into place strict safety measures that have in turn attracted more tourists in their countries. Security and safety measures are essential in the hospitality service industry Another factor that makes the hospitality service industry the fastest-growing industry includes diversity. Particularly, cultural diversity is a prominent issue in the hospitality service industry. The hospitality industry is among the industries that embrace diversity with respect to employee populace (Clarke, 2009).
As such, people from all works of life visit different hotels around the world without fear of discrimination given that the employees in these industries are diverse. The relationship quality holds a positive effect on guest thereby making more people visit these hotels. Conclusion The hospitality industry is a crucial element of the service industry in any nation’ s national economy. The hospitality industry entails catering firms, food and beverage departments and tourist lodgings. The industry is a significant source of wealth, employment and income. When a domestic hospitality firm expands its operations into foreign nations through globalisation, its overseas growth is acknowledged as international business.
As such the tourism and hospitality industries are the fastest and largest growing industry in the world. Globalisation, strict safety and security and diversity are the key factors that have made the hospitality service industry the leading industry in the world. Question Two Introduction This mini-essay highlights the differences between external customers and internal customers in the hospitality service industry. The essay explains how customer service affects the quality of external customer services, and it offers examples of how a hotel manager can serve services to his/her internal customers. In the hospitality service industry, internal customers are defined as the staff while the external customers are the guests.
Internal customers include anybody working in a service industry and is treated like customers to enable them to offer better customer service to external customers (Clarke, 2009). External customers, on the other hand, are visiting quests who use the services of the hospitality industry. The hospitality industry must emphasize on result-oriented customer service quality to augment market share besides retaining both internal and external customers.