The paper "Continuous Improvement" is an outstanding example of a business assignment. Continuous Improvement, often abbreviated as CI, is the process that aims at consistently improving the products, processes or services. Such improvements aim at improving the products` or services in terms of efficiency, quality, effectiveness and flexibility (Ross, 2003). The hotel industry is a significant industry in the implementation of Continuous Improvement policies in order for them to survive the stiff competition from other industries offering the same services. Customer satisfaction through quality service delivery and quality products in successful hotel industry is obtained through a well-established and implemented CI system (Rant & Peljhan, 2002).
Continuous Improvement systems in the hotel industry include ideas such as the introduction of the card system to replace the keys, online hotel reservations, free customer transport services to and from the airports or other locations and even free cleaning services to customers’ cars mostly in the morning. How to Establish Department’ s Policies as a Manager The most important component of quality service in a competent hotel is customer security. As a quality service control manager in a hotel, customer security is one field that requires a well-established Continuous Improvement in order to curb the ever-increasing insecurity cases.
Restricted access in the past was through the use of keys. The keys were used to restrict access to both rooms and other hotel utilities to the customers only. However, keys are prone to forgery and thus subject the customers and their property to insecurity cases such as theft. Moreover, keys are very cumbersome to carry around due to their weight and their general design (Spath et. al., 1998). Thus, being a manager, transition from keys to electronic key cards is one key Continuous Improvement system that deserves implementation.
The key cards will enhance the security of the customer and customer property as well as the overall security of the hotel.
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