The paper 'Facilities Management ' is a great example of a Business Case Study. The ministry of defense (MoD) is a very sensitive department and services offered must be able to attain the highest level of quality possible. The premises comprises of very vital departments for the country’ s security. There are several thousand civilian staff, military employees involved in strategic management of the defense affairs in the UK and overseas. The building also hosts the Joint Chiefs of Staff of the Royal Navy, Army and Royal Air Force and regularly hosts government ministers.
Despite the services provided by the employed cleaning and catering staff employed, the work is deteriorating in quality. There are complaints about the standard of cleaning and the quality of food offered. Also, there are cases of lack of coordination among these services. Recently, there was a case of food contamination. These among other reasons make it prudent for the MoD to consider entering a contract with an external service provider with an aim of improving service standards in cleaning and catering. This report is prepared for the Head of Property Operations in the MoD.
The aim of the report is to offer advice on the options for outsourcing the cleaning and catering functions. The report will look at the available outsourcing arrangements for the two contacts, legislation which will have an impact on these arrangements, risk present in suggested approaches and how to manage them, and how the MoD can go about performance managing the services provided. Lastly, the report makes recommendations as to the outsourcing strategy that MoD should adopt. Outsourcing arrangements available to the MoD for the two contractsStrategic outsourcingWith the current challenges in the MoD cleaning and catering services, it would be highly advisable to outsource.
Outsourcing involves relying on external resources (Amiti and Wei, 2005). According to Schniederjans and Zuckweiler (2004), it involves transferring the services that were previously conducted in-house to an external supplier. Through outsourcing, it will be possible for the MoD to concentrate on core competencies and outsource the rest. MoD should just concentrate on the core competencies and strategically outsource cleaning and catering. This will allow MoD to concentrate on what they do best.
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