ABSTRACT The New Zealand Fire Services (Neon, 2006) is a case study selected from a fire and rescue service management context to analyze the organizational behavior issues within the firm and to bring out the basic needs, importance, and pros and cons of the fire fighting services which are essential for the public welfare and security. Fire related issues which in fatal accidents can be prevented by providing adequate training. Such training issues would be dealt in the case study so as to reduce the causality rate. National Fire Protection Association [NFPA], 2000; Proulx, 2003) have laid down the need for the fire safety training for public awareness.
INTRODUCTIONTraining is the action that leads to an increase in the knowledge and skills of an employee for a particular job. It enhances the attitudes, skills and the abilities of the people to perform a certain task even if it’s for the sake of fire fighting services provided for the safety and well being of the people as in the case of the ‘New Zealand Fire Service (NZFS)’ which is incorporated under the ‘Fire Service Act 1975’ which promotes the use of best firefighting services.
The use of different fire safety training methods have been researched by McConnell, Leeming and Dwyer (1996) special emphasis is given to impart training to the kids as well. NZFS believes that if workers and individuals from a wider perspective are provided adequate training facilities then the risk or damage caused by the disaster could be minimized to a much larger extent. DEVELOPMENT/APPLICATIONNEED FOR TRAINING FOR THE FIRE SERVICESThe fire training needs become very essential from various viewpoints such as Arson Awareness, Basic Firefighting skills as it is of vital importance for a new firefighter to be aware of all the prerequisite skills required in case of an emergency.
The crew leader course, use of emergency vehicle operations, fire fighter self survival skills all are mandatory for learning. The three main areas where a fire fighter must be well trained are Fire prevention, Fire protection and Fire fighting techniques. In the NZFS the manpower is trained with the latest tools and equipments such as Firex and Rosen Bauer pumps, DCP tailors, Rosenbauer trailer pump etc.
The officers appointed are professionally qualified, undergone with the rigorous training procedures. Apart from extinguishing fires, firefighting people are also required to save lives, property, and the environment. ADVANTAGES AND DISADVANTAGESThe training to the fire fighters help in increasing their performance and productivity levels, improved organizational climate, reduced rate of stress, fulfillment of the personnel’s requirements, less operational mistakes improves quality which can be achieved through training. Even the health and safety measures can prevent accidents imparted through training measures. Personal growth, enlarged skill, enlightened altruistic philosophy, obsolescence prevention all can be achieved through proper training measures.
NZFS observes the above mentioned advantages as well as a greater flexibility and better use of resources however training proves to be a failure when the governance body is not clear with the aims and objectives to be achieved, improper plans and budgeting, untimely information, limited counseling and consultancy services can be the disadvantages or the causes for the failure of the training procedure.