Global Business Cultural Analysis in Singapore - Annotated Bibliography Example

Global Business Cultural Analysis in Singapore Global Business Cultural Analysis in Singapore Annotated Bibliography Kim-Choy, C., Kim-Shyan Fam, & Holdsworth, D. K. (2009). Impact of cultural values on young consumers choice of international tertiary education. Asia - Pacific journal of business administration, 1(1), 54-67. doi:http://dx.doi.org/10.1108/17574320910942178 The article aims at investigating various issues among young consumers or rather the generation Y. Some of the issues in this case include, how cultural values tend to influence student’s preferred information sources for their choice of university and how cultural values tend to influence some of the students decisions on their study destinations. From the research design, it is quite evident that cultural values tend to have certain impacts on students preferred information sources and intended university choices and enrolment. Alternatively, the research results have various implications, which are important to marketers of export education. Cultural aspects in this case play a significant role to the young consumer’s international tertiary education choice. In this case, the young learner’s values and norms would play a significant role while making their decisions. Alternatively, choice of language would determine whether they are competent enough in the decision-making. Kwon, W. J. (2010). An analysis of organisational, market and socio-cultural factors affecting the supply of insurance and other financial services by microfinance institutions in developing economies. Geneva papers on risk & insurance, 35(1), 130- 160. doi:http://dx.doi.org/10.1057/gpp.2009.32 This article generally focuses on microfinance or rather the aspect of micro insurance thus the aspect of global markets and the business structure in more than 600 micro finance institutions and in at least 83 nations, which were in operation in 1998-2007. The essay goes further to examine organizational, socio-cultural and market impacts on insurance supply, saving and lending services by MFIs in some of the developing nations across the globe. This study focuses on Singapore as one of the developing nations across the globe. From the findings, it is quite evident that financial expense ratio, number of borrowers, years of operation, arrears repayments and life insurance penetration ratio tends to affect MFIs’ willingness to develop their operations to the micro-insurance industry. The cultural element that falls in this case is the norms of the business personalities. Kim Cheng, P. L. (2006). Cultural obstacles in growing entrepreneurship: A study in Singapore. The journal of management development, 25(2), 169-182. Retrieved from http://search.proquest.com/docview/216354586?accountid=45049 This article generally seeks to establish some of the cultural obstacles in setting-up businesses among the Singaporeans. In doing this, the article uses various group methods. The four obstacles in this case are, the aspect of being over-compliant, over pampered, too left-brained and the aspect of being afraid to fail. In this case, the four obstacles were then assessed and established. It was quite evident the obstacles stem from two different trends thus the affluent society and the Singapore Government style of leadership. The article reveals the significance of establishing several cultural changes with the Singaporeans tending to be more innovative by adopting the backpack mentality and the paradigm shift. The article goes further to state that the importance of enterprising together with new and modern innovations. The cultural element in this case is the education aspect, which would be important in resolving complexities in the business venture. Burton, J. (2003). Singapore economy: Singapore set for cultural liberalisation. (2003). New York: The economist intelligence unit. Retrieved from http://search.proquest.com/docview/466322267?accountid=45049 Burton in this article indicates that Cultural Revolution has over the years moved into high gear in Singapore. On the other hand, the Singapore government has set up a state committee commonly known as the Remaking Singapore, which is supposed to issue its analysis on the country’s cultural liberalization. In as much as Singapore remains the world’s freest economy, the country has also managed to maintain social controls. On a positive note, the economic change in the nation has promoted business cultural shift. Over the past years, Singapore has been losing its manufacturing assets to China. However, with the introduction of this liberation, the country has plans of advancing its business cultures. The cultural aspect in this situation is the aspect to do with the norms. Haley, U. C. V., Low, L., & Toh, M. (1996). Singapore incorporated: Reinterpreting Singapore’s business environments through a corporate metaphor. Management decision, 34(9), 17-28. Retrieved from http://search.proquest.com/docview/212051688?accountid=45049 This article tends to use the aspect of a corporate metaphor in which Singapore adopted in framing the country’s growth and the government-led development. In this case, the corporate metaphor tends to encapsulate different relationships between the stakeholders in the nation. The relationships of the stakeholders provide both constraints and goals for Singapore. The metaphor offers a perfect opportunity for the interpretation of Singapore’s business environments. Before doing that, the article tries to translate the country’s growth and innovations into behavioral components. Usha C.V. Haley, & Low, L. (1998). Crafted culture: Governmental sculpting of modern Singapore and effects on business environments. Journal of organizational change management, 11(6), 530-553. Retrieved from http://search.proquest.com/docview/197590455?accountid=45049 According to this article, the Singapore government over the years has been enjoying an astonishing record of success that is based on its capabilities to entice MNCs. The Singapore Government-led development has generally involved a culture that involves crafting into the country whose main objective is to adapt to some of the MNC’s needs and the fast changing global environments. The article brings out the Singaporean culture as that, which is a socially re-energized that appears to be hierarchical, authoritarian and disciplined in show casing technocratic management. Thangavelu, S. M., & Owyong, D. T. (2003). The impact of export growth and scale economies on productivity in Singapore’s manufacturing industries. Journal of economic studies, 30 (5), 623-635. Retrieved from http://search.proquest.com/docview/220657576?accountid=45049 In this article, the focus is on Singapore’s impacts of scale economies and export performances on total factor productivity especially in the manufacturing sector. In doing this analysis, a panel data of ten different industries, which are within their manufacturing sector, were analyzed. After this analysis, it was quite evident that the scale economies and export growth contributed significantly in terms of the productivity growth of the industries selected for the analysis. Additionally, the results also show that the Foreign Direct Investment Intensive (FDI) companies tend to be the biggest contributors when it comes to productivity growth in Singapore. Cultural aspects in this case play a significant role to the export growth impact and scale economies. Wong, Y., Millar, J. & Choi, C. J. (2006). Singapore in transition: From technology to culture hub. Journal of knowledge management, 10(5), 79-91. doi:http://dx.doi.org/10.1108/13673270610691198 This article focuses on presenting an approach to the knowledge-based business culture and economy in Singapore. In doing this, the article will demonstrate the developmental synergies between the business culture and its transition toward a technological culture thus information and communication technologies as expressed in Singapore. Singapore in this case is chosen because of its knowledge-based economy when it comes to transition and the developmental approach the country has taken over the years. McKenna, S., & Richardson, J. (1995). Business values, management and conflict handling: Issues in contemporary Singapore. The journal of management development, 14(4), 56. Retrieved from http://search.proquest.com/docview/216312191?accountid=45049 This particular study illustrates the conflict-handling style of more than 300 Singaporeans representative samples. In doing this, this study uses the Thomas-Kilmann conflict instrument mode. Alternatively, the study tends to investigate role, occupational differences especially in conflict-handling style, gender, and age. Over the years, it has been thought that, while the Western nations practices tends to emphasize on collaboration as a means of resolving certain conflicts in organizations, other Asian cultures tend to value their cultural systems and mostly emphasize on unassertiveness. In this case, the issue remains the conflict between modernism and traditionalism and that economic aspect which comes with it to become an inevitable change when it comes to psychological capitalism practice. Caroline Y.L. Wong, Carla C.J.M. Millar, & Choi, C. J. (2006). Singapore in transition: From technology to culture hub. Journal of knowledge management, 10(5), 79-91. doi:http://dx.doi.org/10.1108/13673270610691198 This paper focuses on presenting a system to the knowledge-based economy, which focuses on the synergies for development between technologies thus information, and communication technologies, place and culture as expressed in innovative milieu. Singapore remains a hub for knowledge-based economy in transition since it has a specific developmental approach shift from technology-intensive sectors to knowledge-intensive companies. Generally, it displays various characteristics that are typical of knowledge-based economy where people, their capabilities and ideas remain the main sources of opportunities and wealth. Additionally, this paper will do an observation of the missing link in technological transition to knowledge to culture hub that may have consequences on Singapore’s efforts in establishing itself towards a nation of cultural industries metropolis. Matsumoto, H. (2005). Global business process/IS outsourcing to Singapore in the multinational investment banking industry. Journal of information technology case and application research, 7(3), 4 24. Retrieved from http://search.proquest.com/docview/214905191?accountid=45049 During the early 1990s, the Singapore government embarked on a mission to enhance its national economy in order to promote Singapore to become an international financial center. By 2004, a multinational investment bank established a Global Support Center in the country in order to identify some of the invisible traditional customs that influence global strategic management aspect (IS) in a western rooted bank. After the research, it was evident that the cross-cultural comparison model that entails the global strategic IS management through the coding process remains wanting in the nation. In doing this, the paper illustrates the competitive advantage of the Singapore nation. From the study, it is quite evident that Singapore remains a strategic destination for IS outsourcing and offshore business process for the multinational banking investment markets. Mustafa, A. (2012). The feasibility of doing business in singapore. Rochester: Social science research network. doi:http://dx.doi.org/10.2139/ssrn.1964911 This paper illustrates a project rationale selection that is mainly based on the growth expansion project feasibility. In doing this project, paper evaluates two different trading blocs thus ASEAN and ECOWAS. Additionally, the paper chooses one country, which is within the trading bloc that is selected. In this case, the study uses Singapore as its choice for project expansion. Alternatively, the research also examines the feasibility of engaging in business in Singapore. In doing this, the report will focus on the projected growth and how the projected growth will contribute to the growth strategy of Riordan. Additionally, the paper also examines ASEAS and ECOWAS trading blocs, Malaysia and Singapore macro-economic indicators, cultural and social factors and the issue of economic infrastructure in the trading blocs. Soh, C., Mah, Q. Y., Gan, F. J., Chew, D., & Reid, E. (1997). The use of the internet for business: The experience of early adopters in singapore. Internet research, 7(3), 217- 228. Retrieved from http://search.proquest.com/docview/219852059?accountid=45049 This paper generally focuses on Singapore’s business firms and the identification of some of the industries, which uses the internet aspect in conducting their business. Most of these firms used in this research are adopters in local environment and mostly use internet while conducting their business in as much it is a new phenomenon for them. Additionally, these firms tend to provide information regarding their internet use, perceptions and some of the challenges they experience while using this aspect. In a country like Singapore, only companies in seven main industries tend to lead in internet use. The seven industries in this case are hospitality, finance, publications, retail, banking, computer and information technology and manufacturing. After the research, it was quite evident that many respondents from the survey prefer using internet in the marketing and advertising industries and even during electronic transactions. Other services in which respondents prefer using internet include the banking and customer service and support. From the responses of the respondents, it was quite evident that internet plays a significant role in most of the industries mostly businesses in Singapore. However, the main challenges of using internet in this case are security issues, the costs of internet and location of information relating to internet use. Stoian, M., PhD. (2011). Analysis of the multicultural openings in the global business context. Paper presented at the 235-240. Retrieved from http://search.proquest.com/docview/1512879038?accountid=45049 This paper generally focuses on global business multicultural openings. From the research, it is quite evident that there are various advantages of having knowledge regarding the typical cultural models. In this case, the cultural models would be in relation to a nation where a business manager is willing to establish his future activity. In other words, the cognition would remain helpful for a company’s prosperity in its activities and its own prestige. There are various cultural models proposed in this case for analysis one being the monochromic cultural model. Other cultural models are the Romanian cultural models, American style and the polychromic cultural model. Culture remains a major influential factor when it comes to relationship among human resources especially to companies, which are still developing economically and on international level. In most cases, culture includes various value systems, attitudes, codes and traditions, which have a significant impact on the company’s human resources. Tsui, L. S. (2003). Learning strategies of small and medium-sized Chinese family firms: A comparative study of two suppliers in Singapore. Management learning, 34(2), 201- 220. Retrieved from http://search.proquest.com/docview/209872092?accountid=45049 This article is generally based on some of the learning strategies between two Singapore Chinese family firms, which are based on an identical supplier network. The two firms in this case work mainly as suppliers in networks, which are controlled by global technology leading corporations. Additionally, these firms tend to face a state-driven isomorphism based on technological upgrading. Alternatively, the firms tend to have engaged in technological learning and management control procedures despite their financial capability, firm size or even industrial position. Despite all these, it was quite evident that only organizations that have greater financial abilities in the market and have high industrial positions tend to have adopted management systems, which are professional. Ding, D. K., & Charoenwong, C. (2013). Stock market reaction when listed companies in Singapore appoint female directors. International journal of management, 30(1), 285- 300. Retrieved from http://search.proquest.com/docview/1315212888?accountid=45049 This article generally examines the aspect of stock market reaction when some of the listed Singapore companies appoint female directors. Additionally, the paper also examines what really determines the reaction of the Singaporeans. In this study, 30 Singapore companies were used in determining the investor reactions and some of the changes in prices especially in the stock market. The findings were positive after two days whereby at least 2.31% average value was generated for the shareholders. The study also reveals that the proportion of directors who are women tends to be variable and fails to have any significant effect when it comes to share prices in Singapore. Som, H. b. M., Nam, R. Y. T., Wahab, S. A., Nordin, R., & Mashkuri, A. H. (2012). The implementation of learning organization elements and their impact towards organizational performance amongst NPOs in Singapore. International journal of business and management, 7(12), 2-35. Retrieved from http://search.proquest.com/docview/1081894614?accountid=45049 This article investigates the implementation of learning organization elements amongst Singapore’s non-profit organizations. In this study, a self-administered survey is conducted through interviews and organizational performances amongst more than 60 non-profit organizations. Evaluations of the NPO’s are discussed in this article. From the research, it is quite evident that aspects such as vision, mission, motivation, empowerment and commitment are essential for the transformation of NPOs into learning organizations in Singapore. Other important elements in NPO’s performances include team-problem solving and individual learning. The study’s implication includes the application of some of these elements together with strategic dimensions towards establishing NPO as a learning organization. Noordhoff, C., Pauwels, P., & Odekerken-Schroder, G. (2004). The effect of customer card programs: A comparative study in singapore and the netherlands. International journal of service industry management, 15(3), 351-364. Retrieved from http://search.proquest.com/docview/233664395?accountid=45049 In industries such as the service industry, having a loyalty card indicates an established phenomenon. With accordance to this aspect, this study therefore focuses on loyalty-card programs roles while establishing retail store loyalty. In doing this, store satisfaction impact and store-loyalty’s program was then tested empirically. The findings indicate that some of these loyalty programs have an impact on behavioral store loyalty while some programs remain limited to their customers especially with the non-accustomed customers. Mathew, M., Krishnamurti, C., & Sevic, Z. (2005). A survey of Singaporean Chinese investors in mainland china and their knowledge of the Chinese language. Cross cultural management, 12(1), 46-59. Retrieved from http://search.proquest.com/docview/203549939?accountid=45049 This article generally illustrates the impact of the Asian language and culture on business investments by the Singaporean Chinese. In this literature, there are four critical factors namely negotiation, guanxi, culture and communication which remain some of the important enablers for business investments in both China and Singapore. From the literature, it is quite evident that the Chinese language tends to moderate its influence on the Singaporean Chinese business investments. In order to establish this association and Singapore business investors’ mainland, a sample t-test was done. It was established that the global business investors and the Singaporean investors are always looking at China’s mainland as their potential business opportunity. Chan, B., & Al-Hawamdeh, S. (2002). The development of e-commerce in Singapore. Business Process Management Journal, 8(3), 278. Retrieved from http://search.proquest.com/docview/220297736?accountid=45049 The arrival of internet technology over the past years has played a significant role in electronic commerce in Asia and in this case, Singapore. In Singapore, the aspect of electronic commerce is now a reality to the Singaporeans. In a country like Singapore, e-commerce is seen as a perfect opportunity for improving productivity and reducing costs. Singapore is a small nation and has limited natural resources, therefore, new economy effectively suit this nation. Additionally, the need to establish itself as a knowledge and information hub in the continent also remains a priority for the country. The Singapore government has taken its own initiative by establishing an e-commerce infrastructure government. It also has a vision of building a premier service hub with a global orientation in the region. It also focuses on new growth hub services. Therefore, this paper illustrates the impact of information development in Singapore. SWOT Analysis   Huang, G. Z. D., Roy, M. H., Ahmed, Z. U., Heng, J. S. T., & Lim, J. H. M. (2002). Benchmarking the human capital strategies of MNCs in Singapore. Benchmarking, 9(4), 357. Retrieved from http://search.proquest.com/docview/217367210?accountid=45049 Foreign direct investment from some of the Multinational corporations tends to play a significant role in influencing Singapore’s economic prosperity. In most cases, the multinational corporations bring technology, capital and managerial prowess in Singapore. Alternatively, the aspect of competition and increase in costs in the nation tends to force local businesses in the nation to find other alternatives in order to succeed in the market. Benchmarking MNCs human capital strategies is one of the strategies to use to succeed. Therefore, this study surveys Singaporean enterprises and MNC’s human resources policies. The research indicates a stark contrast when it comes to practical applications and philosophical applications of human resources strategies. Additionally, the research also manages to uncover some of Singapore’s human resources insights and the main success factors that promising local companies in Singapore can use to succeed in the market. Fullerton, S., Taylor, D., & Gosh, B. C. (1997). A cross-cultural examination of attitudes towards aberrant consumer behaviour in the marketplace: Some preliminary results from the USA, New Zealand and Singapore. Marketing intelligence & planning, 15(5), 208. Retrieved from http://search.proquest.com/docview/213124330?accountid=45049 The 1990s business educational model has generally incorporated significant emphasis on business ethics and global concerns. Over the years, many analysts have argued that the combination of global concerns and business ethics represents a difficult challenge when it comes to what most multinational companies experience. Additionally, every study that rationales to measures ethical disposition tends to focus on some of the consumer’s attitudes towards perceived acceptable breaches of conduct on businesses. Recently, most efforts have been done in assessing the consumer side of either seller or buyer dyad. The study will therefore begin by evaluating responses in Singapore, the United States and New Zealand. The scope of this particular will elaborate on consumer ethics. Baker, H. K., & Veit, E. T. (1998). A comparison of ethics of investment professionals: United States versus Pacific Rim nations. Journal of Business Ethics, 17(8), 917-937. Retrieved from http://search.proquest.com/docview/198121491?accountid=45049 This study examines securities analysts’ practices and ethical attitudes and portfolio managers from some of the Pacific Rim nations including Thailand, Singapore, Hong Kong and Japan. From the research, the results are then compared to almost a similar study of the United States investment professionals in the identification of significant differences. From the findings, it was quite evident that various evidences exist because of cultural differences and regulatory environment differences between the United States of America and the Pacific Rim countries. The US China economic and security review commission holds a hearing on Chinas global quest for resources and implications for the United States, afternoon session. Political Transcript Wire. CQ-Roll call, Inc. 2012. Retrieved from high beam Research http://www.highbeam.com/doc/1P3-2574749121.html Based on this article, the United States-Asian economic and securities review commission have been holding a hearing of some of the Asia’s global pursuit for resources and the implications that it would have on the United States of America. In this particular commission, it was reviewed that the United States of America would undergo various inferences for engaging in businesses across Asia mainly China and Singapore. One aspect that would most definitely happen is the change in the business aspect in both Singapore and the United States. In this case, this aspect would unsettle the American and the Singapore business leadership and economical cultures. References High Beam Research. (2012). The US China economic and security review commission holds a hearing on chinas global quest for resources and implications for the United States, afternoon session.  Retrieved from http://www.highbeam.com/doc/1P3-2574749121.html Burton, J. (2003). Singapore economy: Singapore set for cultural liberalisation. New York: The Economist Intelligence Unit. Retrieved from http://search.proquest.com/docview/466322267?accountid=45049 Caroline Y.L. Wong, Carla C.J.M. Millar, & Choi, C. J. (2006). Singapore in transition: From technology to culture hub. Journal of Knowledge Management, 10(5), 79-91. doi:http://dx.doi.org/10.1108/13673270610691198 Chan, B., & Al-Hawamdeh, S. (2002). The development of e-commerce in singapore. Business Process Management Journal, 8(3), 278. Retrieved from http://search.proquest.com/docview/220297736?accountid=45049 Ding, D. K., & Charoenwong, C. (2013). Stock market reaction when listed companies in singapore appoint female directors. International Journal of Management, 30(1), 285- 300. Retrieved from http://search.proquest.com/docview/1315212888?accountid=45049 Fullerton, S., Taylor, D., & Gosh, B. C. (1997). A cross-cultural examination of attitudes towards aberrantconsumer behaviour in the marketplace: Some preliminary results from the USA, new zealand and singapore. Marketing Intelligence & Planning, 15(5), 208. Retrieved from http://search.proquest.com/docview/213124330?accountid=45049 Haley, U. C. V., Low, L., & Toh, M. (1996). Singapore Incorporated: Reinterpreting Singapore’s business environments through a corporate metaphor. Management Decision, 34(9), 17- 28. Retrieved from http://search.proquest.com/docview/212051688?accountid=45049 Huang, G. Z. D., Roy, M. H., Ahmed, Z. U., Heng, J. S. T., & Lim, J. H. M. (2002). Benchmarking the human capital strategies of MNCs in singapore. Benchmarking, 9(4), 357. Retrieved from http://search.proquest.com/docview/217367210?accountid=45049 Kim Cheng, P. L. (2006). Cultural obstacles in growing entrepreneurship: A study in Singapore. The Journal of Management Development, 25(2), 169-182. Retrieved from http://search.proquest.com/docview/216354586?accountid=45049 Kim-Choy, C., Kim-Shyan Fam, & Holdsworth, D. K. (2009). Impact of cultural values on young consumers choice of international tertiary education. Asia - Pacific Journal of Business Administration, 1(1), 54-67. doi:http://dx.doi.org/10.1108/17574320910942178 Kwon, W. J. (2010). An analysis of organisational, market and socio-cultural factors affecting the supply of insurance and other financial services by microfinance institutions in developing economies*. Geneva Papers on Risk & Insurance, 35(1), 130-160. doi:http://dx.doi.org/10.1057/gpp.2009.32 Mathew, M., Krishnamurti, C., & Sevic, Z. (2005). A survey of singaporean chinese investors in mainland china and their knowledge of the chinese language. Cross Cultural Management, 12(1), 46-59. Retrieved from http://search.proquest.com/docview/203549939?accountid=45049 Matsumoto, H. (2005). Global business Process/IS outsourcing to singapore in the multinational investment banking industry. Journal of Information Technology Case and Application Research, 7(3), 4 24. Retrieved from http://search.proquest.com/docview/214905191?accountid=45049 McKenna, S., & Richardson, J. (1995). Business values, management and conflict handling: Issues in contemporary singapore. The Journal of Management Development, 14(4), 56. Retrieved from http://search.proquest.com/docview/216312191?accountid=45049 Mustafa, A. (2012). The feasibility of doing business in singapore. Rochester: Social Science Research Network. doi:http://dx.doi.org/10.2139/ssrn.1964911 Noordhoff, C., Pauwels, P., & Odekerken-Schroder, G. (2004). The effect of customer card programs: A comparative study in singapore and the netherlands. International Journal of Service Industry Management, 15(3), 351-364. Retrieved from http://search.proquest.com/docview/233664395?accountid=45049 Singapore economy: Singapore set for cultural liberalisation. (2003). New York: The Economist Intelligence Unit. Retrieved from http://search.proquest.com/docview/466322267?accountid=45049 Soh, C., Mah, Q. Y., Gan, F. J., Chew, D., & Reid, E. (1997). The use of the internet for business: The experience of early adopters in singapore. Internet Research, 7(3), 217- 228. Retrieved from http://search.proquest.com/docview/219852059?accountid=45049 Som, H. b. M., Nam, R. Y. T., Wahab, S. A., Nordin, R., & Mashkuri, A. H. (2012). The implementation of learning organization elements and their impact towards organizational performance amongst NPOs in singapore. International Journal of Business and Management, 7(12), 2-35. Retrieved from http://search.proquest.com/docview/1081894614?accountid=45049 Stoian, M., PhD. (2011). ANALYSIS OF THE MULTICULTURAL OPENINGS IN THE GLOBAL BUSINESS CONTEXT. Paper presented at the 235-240. Retrieved from http://search.proquest.com/docview/1512879038?accountid=45049 Thangavelu, S. M., & Owyong, D. T. (2003). The impact of export growth and scale economies on productivity in Singapore’s manufacturing industries. Journal of Economic Studies, 30 (5), 623-635. Retrieved from http://search.proquest.com/docview/220657576?accountid=45049 Tsui, L. S. (2003). Learning strategies of small and medium-sized chinese family firms: A comparative study of two suppliers in singapore. Management Learning, 34(2), 201- 220. Retrieved from http://search.proquest.com/docview/209872092?accountid=45049 Usha C.V. Haley, & Low, L. (1998). Crafted culture: Governmental sculpting of modern Singapore and effects on business environments. Journal of Organizational Change Management, 11(6), 530-553. Retrieved from http://search.proquest.com/docview/197590455?accountid=45049 Wong, Y., Millar, J. & Choi, C. J. (2006). Singapore in transition: From technology to culture hub. Journal of Knowledge Management, 10(5), 79-91. doi:http://dx.doi.org/10.1108/13673270610691198 Read More