Essays on Trust and Delegation in Wal-Mart Company Case Study

Tags: Trust
Download full paperFile format: .doc, available for editing

The paper 'Trust and Delegation in Wal-Mart Company" is a good example of a management case study. Organizational behavior is important since it helps to influence the behavior of the employees. Most successful organizations engage in corporate social responsibility so that they can develop a good reputation among the stakeholders (Taylor & Hansen 2005). The Wal-Mart Company is a multinational company which is based in the United States and it runs many retail outlets and stores globally. The company was founded in the year 1962 and in the year 1969 it was incorporated as a company.

The company operates more than 11,000 stores globally and it is operating in more than 27 countries. Wal-Mart Company is considered as number one Multinational Corporation globally in terms of revenue and this is according to Fortune List of 2014 (Wal-Mart Company 2015). Wal-Mart Company was selected for this assignment because the information can be easily accessed. The company is also considered among the best-managed companies globally hence the trust and delegation practice will be assessed in relation to the company. My position in the organization is the business of assistant administrator in the operations department.

Having three years of working experience in the company, I understand the organizational culture. The organizational structure of the company is shown in the appendix below. This report will discuss the concepts of trust and delegation of authority in relation to Wal-Mart Company. It will analyse how the company should be managed, how it is actually managed and then show the difference as well as give recommendations in relation to those two aspects. How the organisation should be managed Trust In managing the organisation, there are various ways in which trust can be built.

The first way is through hiring and promoting the employees who are capable of promoting interpersonal relationships (Taylor & Hansen 2005). This means that there should be equity in promotions and based on merit. In this way, the employees will be able to develop trust in the management hence there will be a good relationship between the management and the employees. In addition, trust among the employees can also be developed by ensuring that they undergo training so that they can develop their personal and professional skills (Hughes et al 2012).

The types of training that can be applied by the management include training through seminars and public forums as well as formal lectures. As a result, the employees will develop a positive attitude towards the management and they will possess competent skills in handling their tasks. In this way, the employees will have trust in the management. On the other hand, the management should build trust with the customers by ensuring that grocery products meet the required standards. The expectations of the customers are to get high value for their money (Hughes et al 2012).

This means that they can develop trust in the organisation and its products only when the products are of good quality to meet the expectations of the customers. It is expected that Wal-Mart Company should be managed by taking into consideration the needs of the customers in terms of quality and accessibility of their products (Hughes et al 2012).


Ashkanasy, N. M., Härtel, C. E. J., & Daus, C. S 2002, "Diversity and emotion: The new frontiers in organizational behavior research", Journal of Management, Vol. 28, No. 3, pp. 307-338.

Cohn, J., Khurana, R & Reeves, L 2005, "Growing talent as if your business depended on it", Harvard Business Review, Vol. 83, No. 10, pp. 62–70.

Hughes, H. P. N., Clegg, C. W., Robinson, M. A & Crowder, R. M 2012, "Agent-based modeling and simulation: The potential contribution to organizational psychology", Journal of Occupational and Organizational Psychology, Vol. 85, No. 3, pp. 487–502.

Jones, I 2008, The Human Factor: Inside the CIA's Dysfunctional Intelligence Culture, New York, Encounter Books.

Richmond, L 2000, Work as a Spiritual Practice: A Practical Buddhist Approach to Inner Growth and Satisfaction on the Job, Broadway.

Robbins, S. P 2003, Organisational behaviour: global and Southern African perspectives, Cape Town, Pearson Education South Africa.

Scott, W. R 2007, Organizations and Organizing: Rational, Natural, and Open Systems Perspectives, London, Pearson Prentice Hall.

Taylor, S & Hansen, H 2005, Finding form: Looking at the field of organizational aesthetics, Journal of Management Studies, Vol. 42, No. 6, pp. 1211–1231.

Tepper, B. J 2000, "Consequences of abusive supervision", Academy of Management Journal, Vol. 43, No. 2, pp. 178-190.

Wal-Mart Company 2015, About Us, retrieved on 20th May 2015 from

Download full paperFile format: .doc, available for editing
Contact Us