Essays on Seatcor Manufacturing Company - Personal Conflict Case Study

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The paper "Seatcor Manufacturing Company - Personal Conflict " is an outstanding example of a management case study.   Conflict is an unavoidable aspect of everyday life. It can be defined in many ways and can be considered as an expression of hostility, antagonism, rivalry, negative attitudes and misunderstanding. It is also associated with situations that involve contradictory or irreconcilable interest between two opposing groups. Singh (2008) defines conflict as, “ the struggle between incompatible or struggling needs, wishes, ideas, interests or people. Conflict arises when individuals or groups encounter goals that both parties cannot obtain satisfactorily. ” According to Jeanty (2011), it can be defined as a disagreement between two or more individuals or groups, with each individual or group trying to gain acceptance of its views or objective over others.

Conflicts arise from many sources that can be classified in many ways. For example, personal and organizational role or source, resource, goal and structural are sources of conflict. Alper (2000) has proposed seven main sources of inter-personal and inter-group conflict, namely; concern for self, different goals, resource issues, power issues, different ideologies, varied norms and relationship. Conflict may emerge between two or more individuals who disagree on a matter that threatens their respective needs, values or goals.

How the parties in a disagreement view this threat determines to a great extent how heated the conflict can become. With only so many opportunities and resources available within any social setting, it’ s not uncommon for conflicts to arise. In contrast, when handled effectively, conflict may result in personal growth and create the change needed to improve interpersonal relations overall (Borisoff & Victor, 1999). The main source of conflict is when an individual perceives someone or something as a threat to some area of his well being.

These threats trigger psychological or emotional responses and when this happens, his ability to view and approach the situation in an objective manner is hampered which makes it seem like there is a limited number of solutions to a particular problem (Bhatti, 2010). This essay will focus on the type of conflict, the players in the conflict and their role, the major issues in the conflict, strategies that will be most appropriate for the effective management of this conflict and how these strategies will be implemented in Seatcor Manufacturing Company. 2.0 Type of conflict Consador (2011), argue that the manager spends at least twenty per cent of their time in dealing with conflict issues.

Therefore, it is very important for managers to understand the types of conflict they dealing with so that they can know the techniques to deal with the conflict in each type of category. Since our main purpose is to understand and manage conflict in companies, we will limit the level of conflict to personal level, group level and organization level (Consador, 2011).

Therefore, conflicts can be classified as: The case study falls under personal conflict. Personal conflict can be divided into two parts, namely; intra-personal and inter-personal conflicts. According to (Consador, 2011), intra-personal conflict occurs within an individual. It can develop out of his own ideas, thoughts, values, predispositions and emotions. This conflict occurs when an individual argues with himself about something. The management should keep in mind that all employees have conflict within themselves. This conflict arises within an employee whenever his/her motives and drives are blocked or when he/she is confronted with competing goals and roles and he is unable to make a decision.

Conflicts in individuals are basically caused by unacceptability, incomparability and uncertainty. Normally, an individual has a number of competing roles and goals. Therefore, an individual experiences three types of conflict within himself, which include; frustration, goal conflict and role conflict and may result in aggression, withdrawal, fixation and compromise.

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1.0 Executive summary…………………………………………………………………………..2

1.1 Introduction…………………………………………………………………………………..4

2.0 Type of Conflict………………………………………………………………………………5

3.0 Players in the conflict………………………………………………………………………….8

4.0 Major issues in the conflict……………………………………………………………………9

4.1 Gender…………………………………………………………………………………9

4.2 Power Imbalance………………………………………………………………………9

5.0 Strategies appropriate for the effective management of this conflict………………………..10

5.1 Avoiding……………………………………………………………………………..10

5.2 Accommodating……………………………………………………………………..10

5.3 Competing…………………………………………………………………………...11

5.4 Compromising……………………………………………………………………….11

5.5 Collaborating…………………………………………………………………………11

6.0 Ways of implementing the above strategies……………………………………………...….11

Conclusion………………………………………………………………………………………12

References………………………………………………………………………………………..13

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