The paper “ Pizza Hut - Right Direction of the Human Resources Management Strategy” is an impressive variant of a case study on human resources. Having been in existence for the past close to six decades now, Pizza Hut is an American Restaurant Chain that also doubles up as an international franchise (Pizza Hut, 2017). While it deals in other meals such as sandwiches and beverages, Pizza Hut is mainly known for its variety of Pizzas which is its main product. There are at least 18,000 Pizza Hut outlets around the globe with at least 6,000 of them being in the US.
This restaurant chain employs over 350,000 employees in its outlets globally. Pizza Hut’ s vision mainly focuses on excellent service for customer satisfaction (Pizza Hut, 2017). Their HR vision, however, seems to focus more on employee development and motivation which is a fundamental precursor to its customer satisfaction (Pizza HUT, 2017). In its resolve to foster the HR Vision, Pizza Hut has adopted a Human Resource Management (HRM) strategy that focuses on just that. While this has been instrumental in reducing the overall staff turnover in the restaurant chain, the strategy has not achieved much in attracting and retaining Gen Y staff.
It is currently losing a lot of valuable talent to its competitors. This research paper, therefore, critically evaluates Pizza Hut’ s HRM Strategy, system & process in light of contemporary HRM practice and associated ethical issues. Based on the analysis presented, recommendations are then proposed accordingly. Pizza Hut HRM Strategy Critical Analysis Pizza Hut’ s HRM Strategy is discussed and critiqued under five main sub-sections i. e. Recruitment & Selection, Training & Development, Performance Appraisal, Reward Methodology, and Dismissal. Recruitment and SelectionPizza Hut’ s recruitment and selection process is founded on its HR Vision which is in turn founded on the organization’ s overall Vision.
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