The paper "Conflicts Resolution in the Workplace" is an outstanding example of a management literature review. Conflicts are a common occurrence in the workplace and are a major cause of underperformance and reduced productivity. Basically, a conflict refers to a situation of sharp disagreements or opposition of interests or ideas and can involve both managers and junior employees. When conflicts occur in the workplace, they can reduce employee morale, lead to high turnover rates and cause high profile confrontations which can, in turn, lead to serious and violent crimes such as physical assault.
In his book, Mayer (2009) has noted that managers spend about two-tenths of their time-solving conflicts and reconciling parties with divergent views. Obviously, this affects the productivity of managers as well as that of conflicting parties and can have adverse impacts on organizational performance. Considering that conflicts are a major challenge facing today’ s managers and employees, this paper, which is based on a case study, provides insights into the nature of conflicts in organizations, their cause and the various ways of resolving them. Identifying the Source and Nature of conflict at Personal Investments Weinstein, (2005) has clearly highlighted that there are eight common causes of conflicts in the workplace.
These are conflicting resources; conflicting styles; conflicting perceptions; conflicting goals; conflicting pressures; conflicting roles; conflicting personal values and unpredictable organizational policies. Three of these sources (conflicting styles, conflicting perceptions and conflicting roles) are clearly evident at Personal Investments. Conflicts involving working styles and approaches to management arise from the fact that employees work differently according to their personality and individual orientations in the workplace. As an example, some people like getting things done at the last minute while others like the structure of strict deadlines.
However, when working styles clash, conflicts are bound to occur (Mayer, 2009).
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