Essays on Conflicts Resolution in the Workplace Literature review

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The paper "Conflicts Resolution in the Workplace" is an outstanding example of a management literature review. Conflicts are a common occurrence in the workplace and are a major cause of underperformance and reduced productivity. Basically, a conflict refers to a situation of sharp disagreements or opposition of interests or ideas and can involve both managers and junior employees. When conflicts occur in the workplace, they can reduce employee morale, lead to high turnover rates and cause high profile confrontations which can, in turn, lead to serious and violent crimes such as physical assault.

In his book, Mayer (2009) has noted that managers spend about two-tenths of their time-solving conflicts and reconciling parties with divergent views. Obviously, this affects the productivity of managers as well as that of conflicting parties and can have adverse impacts on organizational performance. Considering that conflicts are a major challenge facing today’ s managers and employees, this paper, which is based on a case study, provides insights into the nature of conflicts in organizations, their cause and the various ways of resolving them. Identifying the Source and Nature of conflict at Personal Investments Weinstein, (2005) has clearly highlighted that there are eight common causes of conflicts in the workplace.

These are conflicting resources; conflicting styles; conflicting perceptions; conflicting goals; conflicting pressures; conflicting roles; conflicting personal values and unpredictable organizational policies. Three of these sources (conflicting styles, conflicting perceptions and conflicting roles) are clearly evident at Personal Investments. Conflicts involving working styles and approaches to management arise from the fact that employees work differently according to their personality and individual orientations in the workplace. As an example, some people like getting things done at the last minute while others like the structure of strict deadlines.

However, when working styles clash, conflicts are bound to occur (Mayer, 2009).

References

Bigoness, W & Blakely, G 2006, “A cross-national study of managerial values”, Journal of International Business Studies, p. 739-753.

Eisenberger, R., Huntingdon, R., Hutchinson, S. & Sowa, D 2006, Perceived Organizational Support, Journal of Applied Psychology, vol. 71, no. 3, p. 500-507.

Giga, S. I., Cooper, C & Faragher, B 2009, The Development of a Framework for a Comprehensive Approach to Stress Management Interventions at Work, International Journal of Stress Management. Special Issue: Stress and Its Management in Occupational Settings, vol. 10, no. 4, p. 280-296.

Hansen, C & Kahnweiler, W 2007, Executive managers: Cultural expectations through stories about work, Journal of Applied Management Studies, p. 117-139.

Hoel, H., Cooper, C & Faragher, B 2008, The experience of bullying in Great Britain: The impact of organizational status, European Journal of Work and Organizational Psychology, vol. 10, p. 443-465.

Jorfi, H & Jorfi, M 2012, "Management: A Study of Organizational Culture and the Relationship between Emotional Intelligence and Communication Effectiveness (Case Study in Organizations of Iran)", Journal of Management Research, vol. 4, no. 1, pp. 1- 14.

Kessler, R. C., Greenberg, P and Mickelson, K, et al. 2008, “The effects of chronic medical conditions on work loss and cutback”, Journal of Occupational and Environmental Medicine, vol. 43, no. 3, p. 218-225.

Mayer, B 2009, The Dynamics of Conflict Resolution A Practioner's Guide. Available on the internet at http://www.hawaii.edu/hivandaids/The%20Dynamics%20of%20Conflict%20Resolution. pdf.

Nydegger, R & Nydegger, L 2010, "Challenges In Managing Virtual Teams", Journal of Business & Economics Research, vol. 8, no. 3, pp. 69-82.

Stewart, W, Ricci, J, & Chee E, et al. 2005, Cost of lost productive work time among U.S. workers with depression. JAMA 289(23): 3135-3144.

Thatcher, M 2006, "Segmenting the workforce to improve communication", Strategic Communication Management, vol. 10, no. 6, pp. 26-29.

Weinstein, J 2005, Resources and the information problem in rebel recruitment, Journal of Conflict Resolution, vol. 49, no. 4, p. 598-624.

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