Approaches to Conflicts and Their Strategies in Management - Essay Example

Personal Investments Name: Institution: Executive Summary Conflicts within the organization are the situation where there exist various disagreements among the member of the organization. This form of disagreement may results to negative impacts to the organization and need to be taken care of in order to maintain normal operation of the firm. Therefore, it is important for any organization to make sure they operate within a non-conflict environment and make sure to eradicate any conflict that may arise within the organization. Organization, through the management, should take note of the current technological changes in order to be able to provide services as per customers’ expectations. The use of the current technology is of great importance especially when dealing various competitors. It will help the organization in providing timely services and production of goods of high quality and quantity. This will make the organization to maintain their clients, as they will be producing goods and services as per clients demand. Moreover, managers should make sure that creation of conflicts within the organization does not exist because they may lead to decline of the firm. Collapse of the organization can result due to disagreement of the management team during decision-making, as the decision reached may not be recognized by other man angers, which in turn affects their operation at department levels. Therefore, good managerial system is important and should be practiced for the realization of growth of any organization. Table of Contents Introduction 4 Thesis 4 Sources Of Conflicts 5 Classification Of Conflicts 6 Approaches To Conflicts And Their Strategies In Management 8 Most Appropriate Strategies Of Solving Conflicts………………………………………………..9 Conclusion…………………........................................................................................................10 Recommendations………………………………………………………………………………..10 References 11 Introduction: Various organizations mostly declined due to poor management system. These collapses of the organizations always encounters due to poor relations within the organization. For instance, in case of conflicts among the top managers of an organization, it would be difficult for such leaders to come up with proper strategies that may help the firm to prosper (Bloom, 2011, pp1696). Therefore, it is advisable for these leaders to create good relation among themselves and other members of the organization in order to create teamwork, which will result to better performance of the organization. Moreover, in order to reducing chances of conflicts, management should ensure they involve other team of the organization like workers in making decision. This would help in reducing conflicts due to rejection of decisions by management. This would ensure smooth run of the organization. Thesis In case of conflicts within the organization, management should ensure they discover and understand sources of such conflicts in order to have proper solutions to the conflicts. Through understanding conflicts, they should classify such conflicts to have proper procedures of dealing with the problems. After classification, it would be appropriate for them to go for proper approaches to face the situation. By following such procedures, management team responsible for the organization will have easy ways of solving the conflicts. Sources of Conflicts in relation to the Case Personal Investments is one of the investment organizations in Sydney. The company is under the control of Dan Richardson as the Chief Executive Officer. Mr. Dan, a holder of degree in economics from the University of Melbourne, has managed the firm for a number of years, which has helped the organization to maintain their investors. Dan took the advantage of good managerial skills he acquired during his learning period to keep the positive performance of the Personal Investments (Arrowsmith, 2012, pp293). Due to rapid technological development in the business sector, was of great concern for business organizations, like the Personal Investments, to chance their strategies in order to fit into the international market. Despite the use of the older system by Personal Investment, they still managed to maintain their current investors due to their good returns. But the company is unable to attract more investors because new investors are going for organizations that are using current technological developments. By using their current system, a system that does not reflect current technology, Personal Investments has encounters various conflicts. These challenges, if not taken care of, may affect the organization negatively, resulting to poor performance. One of the conflicts that have been created in the organizations is disagreement of the top officials of the organization in order to implement changes in for their system to reflect current technological changes (French at el, 2011, pp70). For instance, Dan is used with the old system because the system is simple and work positively towards their plans and objectives. Therefore, through the introduction of new members in the organization like Tabitha, who is not comfortable with the system used by the organization, it results to disagreement with other managers like Dan, who is only interested in the return of the organization rather than future developments. Another challenge that is realized in the organization is the maintaining of the current investors and the attraction of new employees. This is a big issue in the organization as it can only be achieved through technological changes that top officials disagree with. Nevertheless, according to Tabitha, one of the officials, it is a mandatory for the organization to change their system in order to gain trust to their investors (Bloom, 2011, pp1697). Another challenge encountered in the organization is lack of proper planning by the management, which greatly affects their future development. During meetings, we realized that managers always differ in their opinion making it difficult for them to come into agreement. Therefore, as much as some decisions can be good for the future development of the organization, top authorities might not consider it. Classification of Conflicts in relation to the Case It is a normal occurrence for conflicts to arise in an organization. Most of these conflicts arise due to class differences, where one individual feels superior to the other individual in the same management. According to Personal Investments, most of the conflicts resulted due to disagreement between the managers. Some of the managers like Dan felt that he has the same knowledge of moving the company to higher level despite his poor attitude towards change, making others like Tabitha to lack chances of showing their skills for the organization because their opinions cannot be put into practice due to in superiority (Jain et al, 2012, pp887). Therefore, this conflict realized in Personal Investments is based on class, where younger leaders cannot go against older leaders in the realization of change. Another line into which conflicts in the organization can be classified is through lack of experience, for instance, the Chief Executive Officer of Personal Investments, Mr. Dan, lack experience about the new technology because he is used to the older technology. Therefore, it would be difficult for younger managers like Tabitha to convince Dan to change to the new technology because he is not sure of the impacts of such moves. This leads to the creation of conflicts between the two, making it difficult for the two leaders to come into agreement, resulting to improper planning for the organizational development. Approaches to Conflicts and their Strategies in Management, in Relations to the Case Creation of conflicts within organizations, between either managers or workers, has negative impacts to the organization. Therefore, it is important for such conflicts to be eradicated for the organization to have better managerial process. In the presence of conflicts within the organization, especially between managers who are involves in making decision-making, it is good for the managers to do away with their differences during such time (Lengnick-Hall et al, 2011, pp248). This is advisable because it is the desire of any managerial team to prosper in their undertaking in order to maintain their position and better performance of the organization. In the process of decision-making, chairpersons should make sure that each participant is given the chance to express his or her opinion on the matter in order for a concrete decision to be reached. When such decision are reached, it will give the team the morale of working harder towards the set objectives, otherwise, organization may decline due to poor management. Another way of solving conflicts within the organization is through creating good relationship among managers and works. This will encourage proper coordination among departments. In the presence of such coordination, these managers will be able to solve their differences freely and be able to come up with solid decisions, resulting to proper management of the organization. In order for an organization to come up with any decision that affects any organization, it is important for the decision-makers to involve other bodies like workers (Carmona-Moreno et al, 2012, pp130). The process of involving workers is important for mangers in order to prevent the rejection of the plans by workers. In the process of coming up with decisions that are not accepted by the workers, it creates conflicts between the management and workers, which may hinder flow of the activities of the organization because workers are the arm of workforce of the organization. In the issue of organizational development, organizations should come with proper strategies of developing their firms in order to reflect current technological development. This would help the organization to maintain their clients as they will produce goods and provide services as per the demands of the clients. Technological development is also important because it results to the production of goods and services of high standards, making it easy for them to overcome challenges brought by their competitors (Marks & Mirvis, 2011, pp889). Another process of overcoming conflicts within the organization is through allowing new ideas in the organization. Not all ideas are good for organizational development; therefore, it is important for the management to form a committee of expertise to study the idea in order to prove whether the idea is appropriate. In the process of implementing the new system, it is advisable for the management to implement the system gradually. Gradual implementation of the process would give the system users the opportunity to get used to the system in order to maintain performance of the organization. In addition, it is important for the organization to create good relation with its external environment. This relationship exists between the organization and other bodies like the clients and competitors. For instance, good relation with customers will help the organization to gather information from their clients about their products and services (Chowdhury et al, 2012, pp1). This information is very important because they help managers in making decision. For instance, in the process of developing a new system, the effect of the proposed system to the surrounding should be take note of because if the system will affect people negatively, the organization may lose their clients (Buller et al, 2012, pp45). Moreover, an organization can hire other expertise from outside the firm to do some auditing in order for them to decide if the organization is capable of introducing new ideas in the organization depending on their financial status. Most Appropriate Strategies of Solving Conflicts Although there are various ways of dealing with conflicts issues in organizations, it is important for the organizations to go for solutions that allow complete eradication of the problems. Such moves are of great importance because they give the organization the opportunity to have proper strategies in their development. One of the best ways of dealing with conflicts is by having good managerial system. This can only be achieved through employing skilled personnel in the field of management. After making sure good management system is in place, the management team should make sure that they have proper planning for their organization (Kazmi & Ahmad, 2001, pp133). Proper planning will help them to have required channel in achieving their objectives. Another way of creating non-conflicting business environment is through encouraging proper flow and coordination within the organization. This is achieved by allowing proper flow of information with different departments (Wright & McMahan, 2011, pp100). The management should also make sure they coordinate with workers by ensuring that they work within the laws that govern their operation. It would help to motivate workers to work hard as they are not exposed to hard labor. Conclusion: In order for any organization to have future development, it is good for the organization to operate within the laws under its operation. For instance, mangers from different departments should provide timely information to their seniors. This would help in reducing confusions and conflicts that may results due to misunderstand during interaction of the managers. In addition, the organization should make sure that they keep track of the financial status of their organization in order to avoid cases of corruption. Moreover, the organization should ensure that they introduce certain rules and regulation that helps in controlling behaviors of the workers and other subordinate staff. Therefore, in case of conflicts among the workers, managers or any other bodies that relates to the organization, a selected committee should be formed in order to investigate the claims. Recommendations: Consequently, in the process of investigating any conflict between individuals within the organization, anyone who is victim needs to face the formed committee responsible for such problems. The committee should ensure that the process follows the law and victims faces charges as per the organization penalties in order to avoid such cases in the future by other members of the organization. When other workers have information on such cases, and have the clue of the penalties will not be able to avoid such cases. Therefore, in the presence of conflicts in an organization, it is important for all the factors such as cause of the conflicts, classification and ways of dealing with the situation are considered when getting the solution to the problems. This would help the organization to come up with proper ways of dealing with any arising conflict. References: Arrowsmith, Jim, 2012, ‘Explaining the Performance of Human Resource Management- By Steve Fleetwood and Antony Hesketch’, Industrial Relationships Journal, 43, 3, pp.293 294. Doi: 10.1111/j.1468-2338.2011.00648.x French, Edward, P, Goodman, Dough, 2011, ‘An Assessment of the Current and Future State of Human Resource Management at the Local Government Level’, REVIEW OF PUBLIC PERSONNEL ADMINISTRATION, 32, 1, pp. 62-74. Doi: 10.1177/073471X11421499. Bloom, N., Reenen, J. V. 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Buller, f, Paul, McEvoy, M, Glen, 2012, ‘Startegy, human resource management and performance: Sharpening line of sight, Human Resource Management Review, 22, 1, pp. 43-56. Wright, P. M., McMahan, G. C. (2011), ‘Exploring human capital: putting ‘human back into strategic human resource management’, Human Resource Management Journal, 21, 2, pp 93-104. Doi: 10.1111/j,.1748-8583.2010.00165.x Read More