The paper “ Human Resource Management - Issues Affecting Sustainable Management Project at Accor Hotel” is an excellent example of a case study on human resources. The way an organization manages its human resource is crucial in determining whether a firm succeeds or fails, especially in hospitality industries such as the MICE (Meetings, Incentives, Conferences, Exhibitions) and hotel service industry where effective management of human labor is crucial for sustainable management of an organization. This report aims to determine the major issues that Tanui, Hamilton, and Accor hotels management face.
The report identifies major issues faced by the hotels including issues related to the training of employees, problems of cooperation between employees and management besides determining the best approaches to solve such issues. Other challenges faced by the hotel include failure of management to address human resource issues and lack of interest in the internal organization even as such stakeholders focus on achieving a high return on investments. Similarly, revenue management and human resource management in the hotel management are evidently not related as indicated by an interview conducted on the Hamilton, Tanui, and Accor operators.
The report asserts that various research in human resource management indicate that effective human resource management is a key factor in ensuring effective revenue management and ensuring sustainable management. Additionally, evidence suggests that crucial concepts in human resource management and sustainable management in hotel management are interrelated. Consequently, management must incorporate such concepts in management to address the challenges facing human resource management in order to attain a successful and sustainable hotel management project. One of the main issues facing the hotel operators is the issue of employee induction training.
Whereas the management has tried to have employees finish their training, most of them have been unwilling to go through the head of the department besides failing to complete the training.
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