Essays on Strengths and Weaknesses of CIC Organisation Case Study

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The paper "Strengths and Weaknesses of CIC Organisation" is a wonderful example of a case study on human resources. The human  resource management department is very essential in every organization. This is more so in relation to planning and implementing ideas. One of the major tasks of human resource managers is to monitor both the internal and external environments of their organizations. There are various tools that are used to audit an organization and its environment. They include swot analysis, five forces analysis, and pestle analysis. The following facts were accrued from the CICs case study.

(Kotler, 1996) SWOT analysis Strengths Strengths within an organization always refer to positive aspects therein. This could be related to how an organization is aligned to face challenges in the market. It may also refer to strategies that have been put in place in order to increase an organization’ s market share. (Kotler, 1996) An organization could be well aligned in terms of human resources therein, technology-wise or even service delivery. A thorough analysis of the Chester Insurance Company shows that there are various strengths within the organization. One of them is the fact that it is technically focused.

In this case, it means that the organization is well aligned in terms of updated technology. (Albrecht, 2000) The management in Chester Insurance Company has ensured that all employees are well trained on issues of information technology. Outdated operation software has been changed so that it can offer better services to its customers. The organization has also invested in better equipment and machinery like laptops. This is a real strength therein. CIC is also an organization that is process-driven. This means that its processes have been tailored in such a way that they are effective and efficient.

They are shorter processes that are simplified and therefore customers do not find them a problem. This connotes that the organization’ s processes are not complicated that customers and employees cannot handle or effectively deal with them. Having a large customer base is the strength of the organization. CIC has increased its customer base to approximately seven million customers. This means that the organization has a big market share within the business environment. (Reilly and Tony 2006)

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