The paper "Application of Problem Based Learning - Food and Beverage Recruitment Officer at Skycity Darwin" is a good example of a business case study. The HRM job advertised is for a food and beverage recruitment officer at Skycity, a Darwin-based 5-star beachfront resort which features 120 luxury rooms. From the advertisement, Skycity is planning to unveil a new resort development in 2012 which will feature 34 additional guestrooms and villa (Skycity 2012). Consequently, a new position has been created for a food and beverage recruitment officer to accommodate this new development. Application of Problem Based Learning (PBL) There are certain facts or what I know which are gleaned from the advertisement.
It clearly outlines several criteria which successful candidates must possess and the expected roles and responsibilities of the successful applicant for this job. From the advertisement, the candidate must have experience in high volume internal recruitment exercises, must be capable and prepared for flexible work hours which includes working on weekends and outside conventional business hours, must have basic food and beverage operating knowledge, must have advanced interpersonal skills and should be able to prioritise and work under pressure.
Their responsibilities will include managing the placement of both internal and external job advertisements for the company which includes preparing and designing advertisements, registering, screening and preparing shortlists for incoming applications, interviewing applicants, conducting food and beverage skill training assessments, completing reference checks, preparing employment contracts, scheduling appointments for new starters and completing relevant data entry. Therefore, to be a successful applicant for this job, I must first meet the basic advertised requirements such as demonstrating experience in high volume internal recruitment, basic food and beverage operating knowledge, advanced interpersonal skills, ability to work well under pressure and with minimal supervision and a keen eye for detail which is consistent with the roles and responsibilities in the advertisement.
In my application, cover letter and resume, I must also indicate a commitment to working flexible hours. The roles and responsibilities outlined in the advertisement also indicate the expectations and performance indicators for this job and the contribution that the new staff member is expected to make to Skycity. For instance, if I successfully apply for this job, my performance will be measured by my ability to prepare and design advertisements for various food and beverage positions at Skycity which will attract applicants with the requisite skills and experience to fill these positions.
In effect, the performance of the food and beverage officer will be measured through the performance of newly recruited staff in the food and beverage department of Skycity as he/she will be expected to identify and recruit the best talent to ensure the company’ s profitability and to enhance its image or reputation as Darwin’ s only 5 star beachfront resorts.
A key expected outcome for any food and beverage recruitment officer is that all newly recruited staff members in the food and beverage departments are adequately skilled to enable the smooth running of food and beverage operations at the new resort development (Wilkins et al 2007). As an example, the chefs or cooks must be able to prepare the resort’ s offerings consistent with 5 star gastronomic standards in terms of quality and hygiene which would be reflected in consumer feedback about the quality of the food and their evaluation of the overall dining experience.
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Skycity Darwin (2012). Retrieved on 24 September, 2012 from < http://www.skycitydarwin.com.au/Hotel/Welcome.html>
Spice News (2012). Retrieved on 24 September, 2012 from < http://www.spicenews.com.au/2012/06/25/article/SKYCITY-Darwins-40M-extension- near-complete/PSSZCWGZTV.html >
Tripadvisor.com (2012). Retrieved on 24 September, 2012 from < http://www.tripadvisor.com/ShowUserReviews-g255066-d1817046-r134514660- Il_Piatto_Skycity-Darwin_Top_End_Northern_Territory.html>
Wilkins, H., Merrilees, B. & Herington, C. (2007). Towards an understanding of total service quality in hotels. International Journal of Hospitality Management 26(4): 840-853.