IntroductionDespite the fact that personnel development, level of ethics in human resource, and employee recruitment and selection being a very serious concern for business owners in the hospitality industry, it is unfortunate that in other parts of the world, such practices are never adhered to. The need for proper human resource development, recruitment and selection, and good ethics in human resource for the hospitality industry roots in the problem of finding competent staff with the ability to deliver international standards (Siddique, 2009). With this in mind, some players in the industry continue to treat their employees as though they were less important than the organization’s resource or financial gain.
The hospitality industry also has the tendency of employing underclass and less qualified employees to enable them pay minimum amounts of wages. In this case study, employees in the hospitality industry are less paid and even fired when they offer complaints. In some other worst cases, an employee who suffers severe injuries at workplace fails to secure compensation because the industry does not value employee insurance cover (Frank & Mary, 2005). Since the success or failure of the hospitality industry depends greatly on its employees, it is the role of the manager, and especially the Human resource department, to encourage its employees to be more productive by engaging in proper selection and recruitment, developing good employee development strategies, and ensuring to improve its ethics in the Human Resource Department (Frank & Mary, 2005).
The organizational structure of hotels and restaurants across Manly, Neutral Bay, Sydney, and the northern beaches as formed very often chaotically with management blaming the system for doing business as argued by John Hart, an officer with the Restaurant and Catering Australia Association.
The culture is therefore depicted as one without special planning by utilizing staff more efficiently. Hospitality education and especially in Human Resource in these regions must be reorganized so that future employees in their hospitality industry would be properly rewarded in compliance with the laws of the land. Developing Human ResourcesHuman Resources Development is one of the key disciplines within human resource management. Human resource development refers to a discipline that focuses on the people who work for an organization.
In essence, the discipline encompasses a set of systematic and planned activities adopted by a human resource department in organizations to provide its members with the necessary skills to meet current and emerging demands in the job market (Noe and Wenkler, 2009). With evolutions and transformations in the job market, employee needs skills that go beyond the training in the classroom in order to be competent. Human resource development includes coaching, group work, and problem solving. It also requires basic employee development that is effective and efficient. There are three basic areas of human resource development.
These fundamental areas include individual development (personal), career development (professional), and organizational development (CIPD, 2002). The importance and effectiveness of each component vary from one organization to another depending on the nature of their operations, the criticality of human resources to organizational efficiency, and the organization's commitment and focus to improve its human resources (Noe and Wenkler, 2009). However, all the three components have one focus that is, individual performance improvement. For individual performance, improvement is the focus of human resource development program, it is important to incorporate all the three components for effective human resource development program.