IDENTIFICATION AND ANALYSIS OF THE KEY PROCESSES AND INFORMATION SERVICES OF THE AUSTRALIAN LIBRARY SECTOR21st November, 2008ABSTRACTLibrary sectors all the world have observed a tremendous change and there is a dire need for reconciliation of the required change to cope with the long term goals and values for the optimum delivery of service to varied stakeholders and clients. The following report deals with the identification of the key and inevitable processes and information services which facilitate the working of the Australian academic library sector. Further, it also reflects on the role of ICT in the proper management and delivery of information services specific to the Australian academic library sector, identifying and analyzing its core technologies. INTRODUCTIONThe Australian vision to identify itself as a knowledge society was strongly and effectively noticed in the” National consultations towards an information economy strategy for Australian civil society in 2003 – 2005”.
At present there are more than 1700 public libraries across Australia with more than 50 percent of the population as registered users. Libraries are used by people more than in comparison to the regular visits to cultural and sporting venues are accounted for, the major cause for such a large number of people visiting the libraries is due to the introduction of internet access services in public libraries.
even with the expansion of number of people having accessibility to the internet at home and broadband users, the percentage of people who prefer libraries has remain constant since many years. Libraries are not only a source of extracting information but also a revenue generating sector. The library sector needs to redefine its strategy, technology in creating interests and enhancing engagement of people.
The priority issues with the Australian government on the whole related to the library sector are basically prone towards digital Inclusion and spatial isolation, democratic plurality through ICT, accessibility to content and technology, effective use of information, knowledge sharing and protecting the intellectual property rights (Schauder D, Johanson G, Taylor W, retrieved on 21st November, 2008). An Australian innovative library system needs to be developed by building a culture through improved approach to education and skills development, along with an improvised ICT network for increased national and global research collaboration.
The real need for the Australian library sector is not just to have an access to ICT, but more importantly to attain effective levels of use of ICT. The universities have been working under environment in which substantial changes have been observed in respect of accountability and the application of standardized quality processes, moving from input to output performance measurements. The main areas of work of the Australian academic libraries are centered towards the reference desk, reader education, database searching, liaison, staff development, and collection management which can certainly be realized by expansion of electronic sources (Rosemary C, retrieved on 21st November, 2008)As completely diversified management discipline, information management (Southon G, Todd R, 2001) has been under intensive discussions and researches capturing the attention of expert professionals working in the library and information sector (Broadbent M, 1997, Southon G, Todd R, 1999).
Library professionals are now considered to be and important part of the knowledge management and a source for polishing the image of information connoisseurs.