The paper "Impact of Leadership and Empowerment on Achieving Success in the Application of TQM" is an outstanding example of a management research proposal. Empowerment basically means getting a person to a level where he/she believes in their capacity to make their own choices and to put them into practice. Empowerment in entrepreneurship has a similar meaning; it basically means getting an employee to a point where they have the capacity to make decisions concerning the organization, to implement them, and also to be fully accountable for the results of their action (Audretsch 2007).
This is a very rare scenario in most organizations, which mainly manage by using the authoritarian and autocratic models, whereby the managers make decisions all by themselves without involving the employees to any degree whatsoever. However, performance is limited and poor when this model is used, because the employee is not empowered to a level where they can give the best service to the customer according to their own judgment, as long as the management has not allowed that (Gronfeldt 2006). Leadership (especially transformational leadership) and empowerment are especially more rewarding when it comes to the services industry, especially the services that involve hospitality and community service.
Not only is the adoption of this practice beneficial to profit-making organizations; non-profit making organizations also have greatly been seen to benefit from this model of leadership (Kuratco 2007). This is mainly because employees in service organizations that do not do leadership and empowerment are normally stressed out, and they, therefore, give services that are poor, thus leading to the poor performance of the organization they work for. However, when leadership and empowerment are applied, job stress is relieved and employees, therefore, offer much better services (Gill 2006). Leadership and empowerment are great tools for enhancing the successful application of total quality management.
Total quality management is an advancement from the ordinary quality assurance and quality management. It involves working the organization to a level where the quality of the products (tangible and intangible) and services offered to customers is way above what they would ordinarily expect given to them.
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