The paper “ Information and Knowledge Management in Wal-Mart” is a well-turned example of the case study on management. Knowledge management has become a very important and strategic process in most companies as it plays a major role in attaining a competitive advantage. Successful businesses have invested heavily in the development of internal information and knowledge management endeavors. One of the companies that have benefited from knowledge management is Wal-Mart. Knowledge management is important in Wal-Mart and is related to customer satisfaction. As a result, the corporation has heavily invested in information technology and coined the phrase “ knowledge colony” to support such investments.
The company pursues knowledge management strategies, which has brought about technological investments and consequent improvement in business performance. Implementing knowledge management has enhanced profitability as well as the financial growth of Wal-Mart, which has enabled the company to remain competitive in the unpredictable business environment. Introduction – Knowledge ManagementKnowledge management has become an important concept of organizational knowledge in modern organizations. O’ Leary (2002) defines knowledge management as strategies and practices that organizations usually use in order to create enable and distribute adoption of specific experiences and strategic insights.
This knowledge is usually embodies in the organization or individual processes and practices. Successful business organizations have invested heavily on development of internal information and knowledge management efforts (Earl 2001). Information is important as it allows organizations to gain an advantage in the modern competitive markets. Most leaders usually face the challenge of acquiring and deciding the best information from amongst the numerous choices and optimizing the information by converting it to practical knowledge through creating action that contributes to the achievement of organizational objectives (Oliver & Kandadi 2006).
Those who hold the most business aptitude and those who manage it in the best way possible define organizational success.
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