Essays on The Benefits of Knowledge Management for Destinations Annotated Bibliography

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The paper 'The Benefits of Knowledge Management for Destinations' is a great example of a Management Annotated Bibliography. The article firstly recognizes the importance of knowledge management in the hospitality industry in light of the 21 century, a time when there are many innovations in the tourism industry. In the article, the knowledge management concept is clearly discussed and great attention is paid to the reason why knowledge management in the hospitality industry has continued to receive attention over the years. This is carefully done through a review of how destinations utilize knowledge management concepts in the world to gain a competitive advantage in the tourism industry.

For instance, Knowledge Management (KM) is used in the tourism industry and by managers to gain a competitive edge over other competitors in the tourism industry. Through knowledge management, tourism destinations are in a position to harness researches in the tourism industry of for instance consumer trends in the industry to contribute towards the achieving of goals in organizations in the tourism industry. Article 2: Jensen, S. 2003, Knowledge Creation and Transfer in the Tourism Industry, Results from a Study in the County of Storstrom, Denmark.

Retrieved from http: //www. druid. dk/conferences/summer2003/papers/JENSEN. pdf, retrieved on 13th July 2012. This article is a review of how knowledge can be created and transferred with emphasis placed in the tourism industry. However, the author further ascertains that the tourism industry is an industry that needs to be clearly separated from other industries because the products which are offered in the industry are not homogeneous and therefore this presents a challenge in applying KM. Through an empirical approach, the article explores the possible factors that have hindered or encouraged the adoption of competencies in the tourism industry, for instance, structural and human resources factors among other factors (Jensen 2003). Article 3: Hallin, C.

A. & Marnburg, E. 2007, Knowledge Management in the Hospitality Industry: A Review of Empirical Research. Tourism Management. Elsevier. DOI: 10.1016/j. tournam. 2007.02.019. In this article, the author shows that there is a great lack of knowledge management (KM) in the service industry. In coming up with a solution, he tries to identify the concepts, developments, and challenges behind KM (Hallin & Marnburg 2007.pp. 12). Through various strategies, the author tries to explain how an organization can get a competitive advantage over other organizations through a wide base of knowledge (Hallin & Marnburg 2007.pp. 12).

Using different theoretical assumptions and studies in this article, we are exposed to solutions that will make hospitality businesses a success. Similarity There is great similarity in the three articles where all discussion of the empirical approach as a way to handle knowledge management. They also discuss the concepts, benefits, and challenges that are facing the acquisition of information in the service industry not forgetting much emphasis on gathering knowledge in a technological way.

The three articles have done great research through data gathered, journals printed, and various documentations. In all their conclusions, they have recommended that the use of E-learning will go a long way in boosting the services offered in the service industry.

References

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Frew, A. & Horan, P., 2007. Destination Website Effectiveness: A Delphi Study-based eMetric Approach. Proceedings of the Hospitality Information Technology Association Conference, HITA 07, Orlando: USA

Hallin, C.A, &Marnburg, E., 2007.Knowledge management in the hospitality industry: A review of empirical research. Norway: University of Stavanger.

Jensen, S. 2003, Knowledge Creation and Transfer in the Tourism Industry, Results from a Study in the County of Storstrom, Denmark. Retrieved from http://www.druid.dk/conferences/summer2003/papers/JENSEN.pdf, Retrieved on 13th July, 2012.

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Packeer, T. 2012, SLAITO on expectations and challenges facing tourism industry. Retrieved from http://www.ft.lk/2012/01/06/slaito-on-expectations-and-challenges-facing-tourism-industry/ retrieved on 10th July, 2012.

Siriraks, K. n.d, Strategic management in tourism: a study of Khon Kaen as part the Roikaensarnsin tourism supply chain. Retrieved from http://iscthlr.turismo.wu-wien.ac.at/files/papers/p19_fullpaper.pdf, retrieved on 10th July, 2012.

Steck, B., Wood, K. & Bishop, J. 2010, Value chain analysis tourism: summary report. Retrieved from http://www.snvworld.org/sites/www.snvworld.org/files/publications/tourism_-_more_value_for_zanzibar.pdf, retrieved on 10 July, 2012.

Wahidah, H. & Dih, Y.L., 2012. A Framework of a Personalized Location-based Traveler Recommendation System in Mobile Application. International Journal of Multimedia and Ubiquitous Engineering, vol. 7, No. 3, July, 2012.

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