The paper 'Management Information Systems - Snacks Now " is a good example of a management case study. Entrepreneurship is increasingly becoming a choice for the many passionate and jobless individuals in Australia. People are becoming more innovative to match the ever-growing and competitive nature of enterprises. In order to stand this competition, organizations are encouraged to adopt effective business information systems. This paper will evaluate the management information systems in a case study of Snacks Now and give a detailed report about the same. First, to understand the business profile of snacks now, an analysis of the organization's mission, functions, its products and services and general organization is looked into.
The e-commerce retail company sells groceries and have fast foods delivered to its customers. It processes its orders using a smartphone app or the website. Its mission is delivering fast foods at night and even extend this time if need be. The company functions in a good management system (Flowers & Edeki, 2013). It has a junior manager and a driver. It plans to expand the employee base as other new positions emerge.
In terms of its organization, the company can be classified as a small scale organization. In has it, owners, at the top, a junior manager and a contracted IT solution company to take care of its information systems. Additionally, it has also contracted an advertising company to take care of its marketing needs. Among the products, it plans to offer are dairy, groceries and vegetables. These products will not only be offered through its outlet but also through other food outlets too. It plans to put a reward system that will take care of the needs of the customers in Adelaide and some loyal customers of the supermarket.
Its other services will be order delivery at the doorstep and giving some reward points for their loyal customers (Luo, 2017). Snacks Now have four business processes in which every process has a subprocess. Its processes include the information management that involves checking the availability of the product, updating prices of the products and connecting with the database products of its outlets and the mother supermarket. Its second process is customer management that involves registration and award of social and loyalty points (Tilley & Rosenblatt, 2017).
Another process is sales that entail customers checkout, processing invoice and lastly order and payment processing. Lastly, it deals in the process of managing the delivery. This process involves delivering to a specific customer address and order collection. Two of the above processes can be used to explain the models, that is sales and information management business processes. First, let’ s consider the information management process. It first starts by checking the products and connecting them to either the food store or the supermarkets.
In case they are connected to the supermarket, then the list of groceries is evaluated while if connected to the food outlets, then the list of fast food stores are put into consideration. Every Wednesday night, the prices are updated and pout on the company's website (Reynolds, 2003). Secondly, considering the sales business process model, the interconnectedness of the customers and the sales unit is exploited. First, the customer registers to the website, they then login and makes orders if logins are successful. Upon receiving the order, the sales unit checks the eligibility of a customer for the social points, loyalty or discounts before preparing a sales invoice.
Payment is then verified via PayPal and the customer details updated before the order is prepared and delivery made.
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