The paper "Total Quality Management, Intellectual Property, Company Innovations " is a great example of a business assignment. Total quality management (TQM) is a management approach or philosophy that originated in the 1950s and it has gained much popularity since the early 1980s. “ Total Quality Management (TQM) is a continuous set of the mindset that keeps on improvement processes for individuals, groups and whole organizations by understanding and discovering better process. ” (Poonsook Janpen 2005) It mainly entails the organisation culture, attitude and its organisation to deliver to consumers’ services and products that effectively satisfy their needs.
Successful implementation of TQM entails the concentration on effective implementation of the following key elements: ethics, integrity, trust, training, teamwork, leadership, recognition and communication. These elements collectively help in the implementation of total quality management in organisations. Ethics in the organisations entails the principles and values in it that are concern with distinguishing between what is considered good or bad in any situation. Ethics in the organisation involves both organisation ethics and individual ethics. Organisation ethics outlines the guidelines that all employees in the organisation must adhere to in the performance of their work.
They guide all employees to perform their duties according to a set code of conduct and professionalism. Individual ethics involves personal rights and wrongs in the organisation. Promotion of ethical conduct in the organisation promotes the realisation of improved productivity since employees will adhere to production standards and minimal unethical behaviours are realised since employees know what is expected of them. Ethics is considered as one of the foundations of TQM. It contributes to the building of openness, fairness and sincerity in the organisation. “ Firms with strong comprehensive culture implement highly the TQM elements of top management leadership, people, process, customer and supplier management.
Firms with clan-driven culture implement highly the element of process management while firms with hierarchy-driven and weak comprehensive culture implement lowly to moderately all elements. A culture-based TQM implementation strategy is proposed. ” (Koh Tas Yong, Mar 2008, Vol. 26 Issue 3) Ethics is very essential in the functioning of this university. Ethics enables the smooth running of the university since the various stakeholders know what is good and bad when performing or under different situations.
The students, teachers and all the other stakeholders are guided by ethical set standards. Ethics among the students, for instance, ensure there is a discipline in the university while the lecturers are ethically responsible to perform their duties. Ethics is very essential in the achievement of high standards of education in the university thus promoting service delivery. Integrity implies honesty, values, morals, fairness and compliance to sincerity and facts. In the implementation of TQM, the organisation must have the integrity to its customers in terms of service and product delivery.
Customers must get what they deserve to receive. Integrity among the organisation members is one of the driving forces of TQM. Integrity workers will be sincere in performance and their productivity. This contributes to the improvement of the quality of goods since employees will strive to work under stipulated standards and productivity levels. Integrity is important in improving education levels in this university. Integrity in this university is an all-round principle. Students, lecturers and other university working staff must have integrity for total quality management to be effective.
Students must have integrity in their studies for instance performance of their assignments, projects and exams. Lecturers must be sincere in their duties and teaching in order for them to deliver quality services to students.
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