The paper 'Etihad Airways Values and Ethics Program " is a good example of a management case study. With the current global competition among different organizations, managers have realized the value played by the adoption of the most effective organizational ethics and values. Values and ethics shape the kind of leadership and behavior adopted in an organization. Adoption of the most effective organizational ethics benefits organizations by ensuring their survival and sustained performance in the competitive global market. Values and ethics shape organizations leadership styles, and management of the organizations’ resources.
Therefore, adoption of the most effective organizational ethics and values enable organizations to provide consumer and employee-centred services alongside the adoption of value-based leadership in an organization. However, managers should come up with interventions aiming at managing challenges associated with the introduction and adoption of the desired organizational values and ethics. Therefore, this essay will critically analyze ethics and values adopted by the Etihad airways organization as a method of enhancing its productivity. The essay will begin by discussing the Etihad organization overview, including its size, geographical spread, its special features, and its business sector.
Additionally, the essay will analyze the ethics program (uniform treatment of the organization’ s employees), standards for determining the adoption of the program and organizational performance alongside the elements of the program will be analyzed. Methods of program implementation and benefits of the program to the organization will be analyzed. Conclusively, the essay will demonstrate the importance of introducing values and ethics to an organization. Etihad organization overview Etihad Airways is one of the international flag carrier companies known globally for its provision of quality passenger transport and cargo services.
The organization has its headquarters in the Abu Dhabi and operates to 86 cargo and passenger destinations globally. The organization’ s areas of operation include Australia, Africa, the Middle East, Asia, and the Americas. Airways is the second largest after the Fly Emirates in the United Arab Emirates and the fourth largest in the Middle East. The kind of leadership adopted by this organization and its dedication to the provision of excellent consumer services reflects its top performance as an airline organization (Etihad, 2013). The organization operates in partnership with other airline organizations to improve their performance and heighten their organization’ s visibility globally.
Some of the organizations that collaborate with Etihad Airways include the Air Serbia, Virgin Australia, Aer Lingus, and Jet Airways among other global airline organizations. The organization has received various rewards in the recent past. These include the World’ s Best First Class and World’ s First Class catering, and Global Travel Awards among other awards. Additionally, the organization provides its customers with frequent flyer programs where the customers receive discounts for utilizing the organization’ s services. Because of this, the consumers gain motivation to utilize the organization’ s services whenever travelling by air hence, improved performance (Etihad, 2013). However, there have been complaining of unequal treatment of the employees by the Etihad management in the recent past.
This has led to a rise in the staff turnover rates and the provision of substandard services to the organization’ s clients. This affects the organization’ s performance secondary to lack of employee motivation, increased costs of recruiting new employees, and increased likelihood of a decrease in the consumer demand of the organization’ s services. Therefore, the organization’ s top management has embarked on the introduction of an ethics program that aims at ensuring uniform treatment of the organization’ s employees (Etihad, 2013).
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