The paper "Principles of Total Quality Management " is an outstanding example of a business literature review. Total quality management ISO 9001 has been a heart-throbbing topic of research among many business researchers and experts over the years. According to Chandra (2013: p440), total quality management ISO, 9001 is an organizational strategy that facilitates effective and efficient achievement of the organizational goals and objectives, thus delivering quality products and services. Quality production results in customer satisfaction, which gives the organization an added advantage over other firms in the industry.
Kaziliūnas (2010: p73) argues that total quality management is achieved by ensuring that the whole organization is committed, information regarding quality is communicated, as well as the culture of the organization is defined and designed in line with quality production. Total Quality Management ISO 9001 is governed by the following principles: improvement, customer focus, managing relationships, leadership, process approach, decision-making, and people engagement. These principles have different impacts and meanings in different organizations. In that regard, their validity and importance vary with different organizations (Al-Sabek, 2015: 1473). Principles of Total Quality Management ISO 9001 Continuous improvement in an organization through enhancing a learning and proactive organizational culture is essential for the organization’ s success hence leading to zero defective operations.
Maintaining improvement facilitates progress, as well as keeps the company proactive to the organizational changes either externally or internally, and most importantly taking advantage of the new opportunities. Gherbal (2012: 81) argues that the principle of customer focus ensures that customers are key to the organization and that the organization thrives to surpass the customer expectations hence satisfying their needs. By measuring these customers’ needs and expectations in the market, the organization is able to get a clear understanding of the same.
Al-Sabek, F. M. 2015, Critical Factors Affecting the Implementation of Total Quality Management in the Construction Industry in U.A.E. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering Vol: 9 (5).p1472 -1476. Retrieved from: http://globaljournals.org/GJHSS_Volume14/4-Critical- Factors-affecting.pdf
Chandra, P. V 2013, A Study on Implementation of Total Quality Management in Businesses. International Journal of Engineering Science and Innovative Technology (IJESIT)
Vol.2 (3) p440-446, Retrieved from: http://www.ijesit.com/Volume%202/Issue%203/IJESIT201303_61.pdf
Cornelison, P 2013, The Effectiveness of Total Quality Management Principles in the Printing Industry. Graphic Communication Department. P1-65. Retrieved from: digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=1093&context=grcsp
Gherbal, N 2012, Critical Success Factors of Implementing Total Quality Management in Libyan Organizations. Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management Istanbul, Turkey. P80-89. Retrieved from: http://ieomsociety.org/ieom2012/pdfs/23.pdf
Kaziliūnas, A 2010, The Implementation of Quality Management Systems in Service Organizations. Viešoji Politika Ir Administravimas Public Policy and Administration. Nr. 34, p. 71–82. Retrieved from: https://www.mruni.eu/upload/iblock/aac/71-82.pdf
McCubbrey, D 2015, “TQM’s Seven Basic Elements.” Business Fundamentals. Boundless, Retrieved 06 Apr. 2016 from: https://www.boundless.com/users/235420/textbooks/business-fundamentals/operations- management-7/special-topic-total-quality-management-34/tqm-s-seven-basic-elements- 177-15480/