The paper "IT and Business: Singapore E-Government" is a great example of a business case study. In the last decade use of Information Technology has increased tremendously in government institutions. The advancement of technology has played a key role in the successful business more so in the private sector in the past. In fact, it has been essential for organizations to integrate technology so as to survive in the ever-changing business and operational environment and to enhance their competitiveness. The public sector has learned this secret from the private sector and is now adopting IT in their service provision (Jennifer, 2006, P. 794).
According to Wern (2006), information technology has the most significant influence on the enhancement of the organization. Due to this reason, Singapore has adopted IT so as to improve service provision. However, adopting technology in the complex business setting is challenging and needs numerous processes and management tools so as to integrate changes which take place (Wraikat & Iaeng, 2010). Based on the information, this case study will analyze the use of Information Technology in Governance by the Singapore government.
This paper will also analyze a particular legal, ethical or social issue associated with Information Technology in the modern business world Overview of the use of IT in governance Wraikat & Laeng (2010) argue that in the last decade, several government institutions have become leaders in Information technology due to its impacts on operations and governance. In the past, only private companies had recognized the benefits of information technology in their business. For its success in the private sector, many governments have implemented IT infrastructure to help increase efficiency (Weiling & Wei, 2004).
Singapore is one of the developing economies that has embraced Information in its public service and storage of its confidential information. The information has become the foundation of governing. Li et al. (2004) claim that Singapore government now uses the information to guide its decisions and processes small and large data about governance. To this extent, it has led to the rise of the term “ electronic government” popularly known as E-government. The availability and accessibility of the affordable network, software and hardware by early ’ 90s have made it possible for the government computers to be connected to international information infrastructures commonly known as the ‘ Internet’ (Lin, 2006).
Together with considerably reduced costs of telecommunication, the developments have presented the foundation for providing public services through electronic means. Frequently referred to as ‘ electronic government, ’ this online provision of public service has been perceived as the next phase of development after the ‘ ‘ electronic commerce’ towards the building of an informed society (Kuno, Lukas & Bernhard, 2004). In early 2000 Singapore had devised its electronic government approaches. Consultants made themselves busy, helping their government adopt striving strategies and benchmarking adoption successes. Kuno, Lukas & Bernhard (2004) assert that they suggested Electronic government, that would change rapidly by means of defined phases, starting with the web presence for most public agencies and institutions to a way for the public to communicate with those institutions to provide public services online to the public daily seven days of the week at the convenience of their residences (Lee, 2005, p. 45).
Hence this led to the transformation of the Singapore public sector. The series of phases was portrayed as inevitable, driven by the technology, economic realities and citizen within the public sector.
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