The paper "The Automation of the Order Taking Process at Cafe Qualiteria " is a perfect example of a management case study. The Café Owner is the executive member of the café that will be responsible for acknowledging the need for the project and funding the entire project. The Café Manager will be the senior user of the system that will be responsible for overseeing the implementation of the project to ensure that it meets the desired objectives. The contract IT firm is the senior supplier that will deliver the handheld devices and the network infrastructure required to enable the effective functioning of the devices.
The project manager will be responsible for managing the operations of the Project Support, Project Assurance, and Change Authority teams throughout the phases of the project. Following the renovations taking place around Café Qualiteria, the increasingly available parking space, as well as the improvement of the streetscape, the Café has recorded an increase in the number of its customers. However, the increase in the customer population has increased the demand for the cafe’ s products and services thereby overwhelming the current capability of the café .
Of late, the café has recorded performance inefficiencies emanating from the inability of the existing order processing approach to meet the additional demand. Some of the issues noted in the system include increased waiting times for customers, customers receiving incorrect orders, increasing order preparation times, and the inability of the waiting staff to deliver orders meant for a table at the same time. The other inefficiencies include serving entrees at the same time as main meals, incorrect levels of stock and inadequate control of the stock.
In the quest to deal with the performance lapses witnessed in the café , the management has resorted to the implementation of a system that automates the process of taking orders. Project Objectives The objectives of the project include To reduce waiting times for customers after taking orders To ensure that customers receive correct orders To reduce the time taken to prepare orders To ensure that customers receive orders for a table at the same time To ensure that customers receive entrees prior to main meals To maintain the correct levels of stock in anticipation of the demand Desired Outcomes The outcomes of the project include Waiters deliver correct orders to customers within five minutes following the placement of the order The immediate and seamless flow of order information between the waiting staff, serving staff and kitchen staffs to reduce the time taken in preparing orders The availing of orders for a table at the same time by waiters Proper order reception and processing that enables customers to receive entrees before main meals Maintenance of the correct levels of stock that meets the demand of customers Project Scope and Exclusions This project will consist of a system that automates the reception, processing, and delivery of orders in the café to deal with the initial challenges noted in the order processing approach.
The project will run for six months from the beginning to the implementation stage and will cost a budget of $ 100,000 with an allowance of 10%. The system will enable the waiting staff to take orders and relay them electronically to the kitchen staffs using handheld devices. The kitchen staff would then inform the servers when the orders are ready to initiate the serving process.
The system will also be capable of monitoring and reporting the levels of stock for the orders received from customers to determine whether it would be possible to avail the orders within the shortest time possible. However, the system will monitor and inform the levels of stock for reordering purposes as an optional feature. The system also provides room for other inclusions aimed at enhancing the efficiency of the operations in the café .