The paper "Knowledge Management Systems " is a great example of business coursework. Knowledge management is one of the practices in organizational management which have attracted a lot of attention in recent years. In light of the modern information-driven economy, it has become of utmost importance for organizations to manage their knowledge resources effectively. In fact, knowledge is regarded as one of the key elements which determine the success of an organization. Knowledge management is done with the aid of knowledge management systems which are basically information systems which facilitate the effective management of information resources.
In the daily organizational operations, there are numerous cases which are associated with knowledge management. The following essay will take a deep insight into the NBN & Asbestos case in Australia. The essay will give an account of the knowledge management situation, give an insight into explicit and tacit knowledge, identify the knowledge needs in the case and give an insight into the actors involved in the case. The essay is being done as a fulfillment of the course requirements. The Knowledge Management Situation Telstra was responsible for part of the national roll-out of the broadband network in Australia.
In the embracement of modern technologies which guarantee faster and efficient connections, the company was laying underground fibre-optic cables around the country owing to the many benefits associated with the fiber optic technology in communications. The laying of the cables around the country involved the digging up telecommunications pits. However, the company did not do this in an appropriate manner since it was dug up pits which contained asbestos in addition to disposing the dangerous material to the public.
This not only put the workers at risk but it also exposed the general public to the inherent dangers of the asbestos material (Palan 2013, p. 1). On this point, it is important to note that asbestos fibers are some of the causes of cancer, asbestosis and mesothelioma among other negative health effects. Owing to the inherent dangers which the activity was posing to the general public and the workers, the program had to be stopped (Taylor 2013, p. 1). This case can be linked to knowledge management in the sense that Telstra had laid off highly skilled workers in a move aimed at reducing its operation’ s cost.
The company was at that time relying heavily on inexperienced temporary workers who did not have the knowledge which is demanded by a project of such magnitude as the National Broadband connections program. In addition to this, the new inexperienced workers did not have the acknowledged of Telstra’ s communication lines which had been set up many years ago at a time when asbestos was an acceptable material (Crowne 2013, p. 1). As a result of this, the new workers did not know the specific locations where asbestos had been used hence the inadequate knowledge in its management.
From this knowledge management case, the two basic types of knowledge; tacit and explicit knowledge can be analyzed with respect to the case. Tacit Knowledge Tacit knowledge is knowledge which is contained in the individuals, in this case, the workers. Tacit knowledge is only beneficial to an organization when it is used to influence its activities. However, it is important to acknowledge that tacit knowledge forms the foundation of the organization's knowledge.
According to Bhardwaj and Monin, tacit knowledge influences the intellectual, social, cultural, functional and psychological subsystems of an organization among other important subsystems, hence influencing the organizational knowledge by a great extent (Bhardwaj & Monin 2006, p. 73). One point which should be acknowledged is that tacit knowledge is dependent on the type of people/ workers which an organization has; the more competent and knowledgeable they are, the more that an organization is likely to benefit from tacit knowledge while the vice versa holds also true. In addition to this, it is important to note that tacit knowledge yields explicit knowledge; a phenomenon which gives the close relationship between the two types of organizational knowledge.
Therefore, it is important for an organization to practice appropriate human resource management practices among other management practices in a bid to ensure that they are able to harness tacit acknowledged. In addition to this, an organization is supposed to integrate the use of an appropriate knowledge management system so as to ensure that it is able to manage its knowledge resources appropriately.
AAP, 2013. Asbestos At Telstra Pits A Concern: NBN
Bhardwaj, M., & Monin,J., 2006. Tacit To Explicit: An Interplay Shaping Organizational Knowledge, Journal of Knowledge management, Vol. 10, no. 3, pp. 72- 85
Crowne, D., 2013. Labor urged to Use Asbestos Monitors in NBN Rollout, The Australian, Retrieved on 6th July from
Hicks, R., Dattero, R., & Galup, S., 2007. A Metaphor For Knowledge Management: Explicit Islands In A Tacit Sea, Journal Of Knowledge Management, Vol. 11, no. 1, pp. 5- 16
Palan, S., 2013. Sydney FAMILYY leaves Home Amid NBN Asbestos Safety Breaches, ABC News, Retrieved on 6th July from
Taylor, P., 2013. Federal Workplace Safety Agency Comcare Inspects 80 Sites South Of Perth, The Australian, Retrieved on 6th July from