The paper “ Knowledge Management System Unit” is a meaningful variant of the case study on management. Knowledge management is an essential factor for the successful operations of functional entities in the corporate world. Knowledge and knowledge management have for a long time been defined in different ways with the definitions borrowing substantial descriptive details from other definitions. What is agreeable, however, is that knowledge is an intangible asset that if well managed and put to use, is key in the achievement of organizational goals. Fuller (2012) goes ahead to describe knowledge as an amalgamation of values, information, experience, and expertise in relation to the operational context that guides the evaluation and implementation of strategies.
Going by this definitional construct of knowledge, Dalkir (2013) defines knowledge management as a sum total of the processes involved in creating value from or making meaning of knowledge. Hence, in the management of both the external and internal organizational environments, knowledge management is tantamount. EventIn the roll-out of the National Broadband Network (NBN) in Australia, knowledge management was essential, especially in the preparation of telco pits for fiber optic cables.
In this case, significant knowledge was required in the handling and disposal of asbestos fiber (found in the old pits), which has fatal implications on health. Medical research points out that poor handling and exposure to asbestos results in 5000 deaths every year. Telstra Company was contracted in the implementation of this project. However, several reports revealed that the company failed in the handling and disposal of asbestos fiber, causing negative public image and a subsequent stoppage to the NBN rollout project. Evidently, there were traces of weaknesses in the knowledge management systems in place within the circular chain involved in the project. This discussion examines the Knowledge Management Systems in place at the time of the incidences, citing the weaknesses and gaps that resulted in negativity about the project. MethodologyIn analyzing this case, it is essential to devise a proper methodology that would identify the potential weaknesses in the knowledge management processes of the projects.
For this matter, the discussion looks at the knowledge flow process in the NBN project.
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