The paper “ Preliminary Success Factors for Knowledge Management in Microsoft Company” is a cogent example of the case study on management. Nowadays, Knowledge Management (KM) is being considered as an intellectual capital that should be managed and designed intensively. In this paper, the importance of Knowledge Management in the context of an organization is considered with specific interest being on a multinational company, Microsoft Inc. consequently, the Knowledge Management critical success factors, for instance, culture, management, IT, and business strategy among others have been explained with respect to how they influence KM implementation.
Furthermore, the necessary factors key to implementing Knowledge Management such as organization, process, and technology are discussed. Finally, a conceptual model encompassing recommendations on how Microsoft can effectively implement KM is depicted coupled with the KM platform upon which to do so. IntroductionKnowledge Management is a management discipline that argues that intellectual capital is and should be regarded as a managed intangible asset. The basic tools which are widely applied in Knowledge Management are for instance technology, process engineering, and organizational dynamics. All these work synergistically in order to improve on the level with which a company’ s information, data, and knowledge are captured as well as to efficiently disseminate it into the people mandated to execute specific tasks.
Thus such individuals or workforce are the most valuable asset within an organization. Besides, the main objective of Knowledge Management can be said to be delivering the intellectual capacity of the company to the knowledge employees who are involved in making day – day decisions which on average determine the failure or success of the company, business, or organization. In another perspective, Knowledge Management can be ruled out as not being about the creation of a centralized database which consists of what is known by employees or which is encompassed in the system they utilize.
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