The paper “ Telkom Communications Knowledge Management Planning” is an affecting example of the case study on management. Knowledge of intellectual capital is one of the most important resources in an organization. The trend in the management of organizations has to lead to the general acceptance that knowledge is the most invaluable resource in enhancing sustainable competitiveness. Without a proper knowledge base regarding the markets and consumer needs, organizations will be developing products and offering services that will be irrelevant to the market needs. The knowledge-driven economy requires organizations' perception of human resources as a tertiary and not critical asset to be changed.
Today, knowledge workers are the most reliable resource as they form the nucleus of knowledge. Individuals’ tacit knowledge needs to be shared so that it can form part of the organization's knowledge. Application of knowledge in wealth creation is real; successful organizations are selling knowledge-based products and services. Knowledge is therefore a critical necessity for wealth creation. In a nutshell, knowledge management entails all the deliberate organization endeavors geared towards knowledge competency management, sharing, and application. This involves designing of systems, technologies, and processes to create protect and avail for use known organizational knowledge. This report will assess the knowledge management processes and technologies in Telkom communications; a telecommunication firm dealing with the production of mobile phone handsets and other communications support equipment.
The company has its vision of being a global telecommunications provider and currently having branches in several countries with one headquarters where the production of mobile products is done. The company’ s designers and engineers are based in the headquarters but with the frequent field, visits to collect client feedback.
This report will recommend a more effective knowledge plan that will be responsive to the organization’ s corporate strategy.
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