Benefits and Applications for Surface Computing Technology - Coursework Example

Student’s Name Professor’s Name Subject DDMonthYYYY LEAD AND MANAGE ORGANIZATION CHANGE BENEFITS AND APPLICATIONS FOR SURFACE COMPUTING TECHNOLOGY Most technology companies have come up with easier platforms that can be utilized to enhance corporate support as well as improve the rate at which an organization is intensifying. Most companies will tend to use the most common and secure technologies so that they can have a chance to market their products to most individuals globally. Surface technology is one of the most common and distinctive technologies that companies opt to use so that they can offer customer support as well as enhance the employee's ability to serve their clients. (Per and Nielsen, 2013) Describe surface technology as a paradigm that utilizes a specialized graphic user interface (GUI) in which the outdated GUI components are enhanced by spontaneous entities. The new tech enables the clients to interact with a surface instead of using the keyboard and mouse. With the new technology on board, the Microsoft corporate CEO Steve Ballmer, 2012 demonstrates that it breaks the barrier between individuals and technology. It will turn a conventional tabletop into a distinctive, vibrant surface that offers unforced relations with all methods of digital content through natural movements, touch, and physical objects. It offers a variety of benefits that include: it offers the ability of direct interaction with the use of hands by touching and gesturing without the need of a keyboard and mouse. It provides the feature of entityacknowledgement where users can place physical entities on the surface to activate various forms of digital reactions. It also provides the ability for multi users to easily communicate as well as surface together at the same time. Given that the corporate world is now focusing so much on technology, the new surface technology will be viable for a restaurant firm as it will enable in providing customer support as well as offload the employee's duties to enable them to perform at their best capabilities. The technology has tremendously improved the way business operates especially in restaurants that have already implemented the technology in their structure. It has made the staff to be more self-sufficient as well as being collaborative with their responsibilities. The technology has enabled in eliminating hours of work that has resulted in better service delivery. It is now possible for customers to order a meal as well as paying via the technology with a provided surface gadget on a dining table. The technology offers a great deal of lower management costs as well as provide greater flexibility in managing the firm's resources. The use of desktops and laptops have proven to be expensive for most managements, the burden of maintaining files as well as transferring them between devices is a problem that has resulted in losing sensitive information. The loss of confidential information is also as a result of insecurity; data insecurity challenges are integral in filling confidential information onto flash disks as a means of file transfer. Most companies using the third generation computing devices like desktops, laptops, and tablets deal with various annoyances like short battery life, carrying heavy laptops and having low processing workstations with low memories. The surfacing gadgets according to (Elsevier, 2011) eliminates the IT challenges, reimburses the cost operations and offers a great deal of lowering the management cost. Surface technology makes most restaurant firms flexible in delivering their products and services to their consumers. The starting capital of utilizing the surface technology might be expensive, but it will save the operations costs. The reduced management costs and the resourceful tech offers a great deal of interacting with the clients directly thus reducing the transportation costs. Clients find it simple to surface for the products they require as they do not have to go through complicated web servers and systems to get to the goods on sale. This flexibility helps the restaurant to gain more customers as well as gain customer’s trust. (John Wiley, 2014) Argues that using the technology can only seem to be sophisticated for those who have never operated a windows software apparatus before. It runs windows programs on its gadgets since it is a Microsoft product. Its advanced features include using a surface pen to edit on the screen whose features are more advanced than the previous surface pens. Employees who may not be familiar with the technology do not require intense training as it is easy to understand as well as adopt. In most casual restaurants, the common behavior of always moving to the check to pay for a meal and then move to your table takes about 15 minutes before you can start enjoying your meal. While in a restaurant that is utilizing the surface technology, it will take a client two minutes of ordering and paying for a meal. It also enhances the card reader payment method which encrypts your card information at the instant of swipe. Restaurants that use the surface tech have admitted that it assists in capturing the guests. It has captive applications that help in engaging the kids as well as offering the adult clients with the opportunity to view some of the men items that the restaurant is offering. Besides the meal, it also has vast information that assists the restaurant to market itself by providing information of its services and products. The client's information is not discarded, all the information is stored in the database which shows the time the client spent as well as the meal was taken and the amount of money paid. The information is crucial as it assists the management to evaluate the client's interest as well as examine the restaurant's workforce performance. Having knowledge of what the customer viewed and interested him is very crucial to enabling the firm to be more competitive than its competitors in the same market. It is also revolutionary as it introduces more innovative methods of satisfying and offering quality customer requirements. Its adoptability and flexibility enable the restaurants to make changes quickly based on the latest trends in the market as well as the client's feedback that is gathered through them. There are various developments that restaurants will put up in order to support the surface tech itself, for instance, constructing power dashboards that will customize on most of the data that is being gathered. Evaluating the restaurant’s performance as a whole is very crucial as it determines the current position of the firm in the competitive market. The customer’s feedback will greatly state the customer’s expectations as well as the labor force performance. The evaluation can be done through questionnaires that ask questions like was your food delivered on time? Was it to your taste? Did you enjoy the overall experience? The questions will enable the management to end up delivering a better experience to their customers. The drawbacks presented by the customers are received in real time thus enabling the firm to change its method promptly. The real schedule is a game changing mode that has enabled most restaurants using the surface technology to appreciate their customers' requirements. Rapidness is so valuable and critical with surface technology (Elsevier Sequoia, 2013). It allows me to transit and executes the methods required in order to solve the complications presented. Casual restaurants will lack the speed to pivot their procedures since their customers' requirements are at most times ignored. Real time pivoting offers the chance to haste the progression of innovation. Innovations require being strategized for it to be fully implemented. Again, implementation alone does not make it successful, (Culpan, Refik, 2014) illustrate that the workforce of a particular company requires being friendly with the new advancements that are being introduced. Challenges presented when introducing new technology As much as technology has numerous advantages, not all individuals are adoptable to sudden changes of technology. (LeClair and Craig, 2005) Clarify that the lack of a prescribedprocedure for familiarizing the new technology into a new IT setting is one of the biggest challenges faced by most firms. The need for technology is so demanding such that most companies will tend to implement the technologies blindly without caring about the employee’s reaction. In a restaurant setting, the management as well as the labor force is required to be familiar with the system to facilitate effectiveness without affecting the performance rating of the firm. Rationally, this concept will be unruly in that it deviates the way resolutions are premeditated, applied and activated. The restaurant business has to deal with the new services and the new patterns of solutions design. It also has to deal with the new requirements of maintaining and operating the business solutions as well as the new chances for directly supporting the corporate requires in IT. Just as Ulrich Hommel, and Markus Rudolf, 2000 illustrate, introducing an innovation presents both challenges and opportunities to proper evaluate the risks that are transparent. Introducing changes within a business can cause interferences in designs or behavior that can cause loss of endurance, substitute accustomed communal configurations and acquainted affairs. ` Resistance to change is not only experienced by employees, but it also experienced by the management. The middle executives find themselves in a related situation as their staffs and begin to oppose the innovations that are being implemented. The executives in this positions are distinctively positioned to either have an undesirable or a beneficial outcome on the change being implemented (Benamati, Lederer and Singh, 1998). Innovation modifications can similarly affect the landscape and culture of business. Adjustments have the possibility of affecting a worker's occupation obligations, which can make sentiments of vulnerability(Affeldt and Silva Junior, 2013). The vulnerability of what innovation implies for representatives' can trigger more confrontation to their acknowledgment of it. Resistance can likewise come as a connection to old techniques and inheritance apparatuses that workers are conversant with. Employees can develop a habituated to conditions that are not advantageous and will intensely repel any endorsements to modify it. There are times when the confrontation tends to be an optimistic force that manipulates the method at which the new technology is being implemented. It assists the management to affirm and improve their judgments excellence as well as the monitoring and application of decisions.The resistance of this type can make the organizational authorities to reconsider their judgments that may not have been properly monitored (Caruth, Middlebrook and Rachel 1985). It also creates a platform where the employees engage in the decision, making as well as determine the best implementation strategy according to the organizational structure. Most organizations have endured resistance that has resulted in a positive impact of the organization management (Caruth, Middlebrook and Rachel et al. 1985). In a restaurant setting, an appropriate procedure must exist to sustain the lifecycle of the management. Before the technology is fully implemented, it must be tested to evaluate its performance as well as the client’s reaction. This will enable the management to gauge the cost required for a fully fetched surface operation. It is therefore very crucial for the management to set aside funds that are approximated to implement the innovation(Benamati, Lederer and Singh et al1998). Each technology innovation apparatus has an operational manual. It assists all individuals including the clients to familiarize themselves with the innovation. It contains the processes and guidance information that is critical for its operations. The main aim for the operational book is to acquaint users with the new technology that they have never handled before(Ford, Ford, and D'Amelio, 2008). The most crucial factor that determines whether the innovating will endure for a long period is proper governance. Even if the innovation has properly blended with the business structure, poor governance will result to its poor performance and lead to its being terminated from operations. Proper governance will influence the formal acquiescence criteria as well as introduce the development from one fragment to another fragment of the development. Significant evaluations and assessments must be inserted in the development process itself, together with suitable part classifications (for instance, partition amid the innovation proprietor and the innovation analyst)(Ford, Ford, and D'Amelio, 2008). Communication is also an important aspect to consider when introducing a new technology. Communication about the innovation should be channeled to all individuals working in the organization since different individuals will react differently to the changes being implemented. Open correspondence amongst directors and employees is an essential aspect of rolling out an innovation improvement and ought to be empowered. The investigation has proven that workers require to find out about modifications straightforwardly from their administrators, so it is important that open correspondence happens between the executives and their workers. Having an open negotiation can get workers to accepting and lessen the impact imperviousness to the change being made(Ford, Ford, and D'Amelio, 2008).Getting individuals discussing the explanations behind the modification and permitting them to direct their viewpoints will more than likely get the necessary support from the labor force for the modification that will be made. Extra advantages of open communication are that it will allow the staff to view the advantages that are brought about by the change. Conclusion The use of surface technology has proven to be beneficial for both the clients and the restaurant. Its technology impacted to great competitiveness for the business utilizing it. It also acts as a platform that influences extra innovations to be implemented. Most businesses, however, lack the capability to use formal procedures while introducing the technology innovation. The procedures will help the staff to shift their normal behavior as they start to adopt to the new change. Surface technology is an important technology that should be utilized in restaurants to increase the competitiveness as well as provide quality customer care. Reference Per, and Nielsen L. Plath. Advanced Surface Technology: Volume 02. , 2013. Print. Microsoft Surface. Techno Intelligence, 2012. Surface Technology. Amsterdam: Elsevier, 2011. Internet resource. Rathbone, Andy. Microsoft Surface for Dummies. Hoboken: John Wiley & Sons, 2014. Internet resource. Surface Technology. Lausanne: Elsevier Sequoia, 2013. Print. Culpan, Refik. Open Innovation Through Strategic Alliances: Approaches for Product, Technology, and Business Model Creation. Basingstoke: Palgrave Macmillan, 2014. Internet resource. LeClair, Craig. "Implementation Difficulty." (2005). Print. Dufey, Gunter, Michael Frenkel, Ulrich Hommel, and Markus Rudolf. Risk Management: Challenge and Opportunity. Berlin: Springer, 2000. Print. Affeldt, F. S., & Silva Junior, S. D. d. (2013). Information architecture analysis using business intelligence tools based on the information needs of executives. JISTEM - Journal of Information Systems and Technology Management, Benamati, J., Lederer, A. L., & Singh, M. (1998). Information technology change: The impact on its management. The Journal of Computer Information Systems, 38(4), 9. Ford, J. D., Ford, L. W., & D'Amelio, A. (2008). Resistance to change: The rest of the story. The Academy of Management Review, 33(2), 362-377. Caruth, D., Middlebrook, B., & Rachel, F. (1985). Overcoming resistance to change. SAM Advanced Management Journal, 50(3), 23. Read More