The paper "Leadership in Total Quality Management" is an outstanding example of management coursework. Leadership is critical in maximising the benefits of total quality management in a business. Total quality management is company practices and management philosophy that seeks to harness the material and human resources of a company in a way that is most effective and objective. On the other hand, leadership is the ability of an individual to lead a given team so as to meet a given set of goals. The five main theories that deal with leadership in total quality management include Deming’ s, Crosby’ s, Joseph Juran’ s, the EFQM framework, and Ishikawa’ s theory.
There are several case studies that show the success of the total quality management framework. 1.0 Introduction Most people have ignored the application of quality management process in the business over the years. However, they have started realising the importance of total quality management in business thus making efforts to integrate it in business. However, leadership is critical in improving the quality management system of a business (Dotchin and John 133). The study is critical since it helps determine the importance of leadership in the sustainability of businesses.
In explanation, it analyses how good leadership can enhance the performance of total quality management thus the sustainability of a business. There are several theories that explain the total quality management. However, leadership is what makes the total quality management principles come into action. The quality process only becomes effective if there is sound leadership. 2.0 Key Research Questions, Objectives, and Aim The study aims to comprehensively analyse leadership in total quality management. The goal of the study is to evaluate total quality management.
It also aims to determine the case studies to which leadership in total quality management have been successfully applied. The study also aims to develop suitable recommendations on the application of total quality management in business leadership. The three research questions are: what is total quality management? What companies has total quality management been applied? What are the suitable recommendations when applying total quality management leadership in business? 3.0 Literature Review 3.1 Definition of Total Quality Management and Leadership Total quality management is an integrative management philosophy aimed at continuously improving the quality of services, processes, and products.
It focuses on the involvement of the workforce, management, customers and suppliers with the intention of meeting the expectations of the customers (Gharakhani et al. 47). Total quality management can also be defined as company practices and management philosophy that seeks to harness the material and human resources of a company in a way that is most effective and objective. It is a management process with a set of principles that aims to meet and exceeds the needs of the customers consistently. Total quality management entails high participation of its employees and revolves around the needs of the customers. Leadership is the ability of an individual to lead a given team so as to meet a given set of goals (Alharbi and Rushami 59).
The person with such quality is known as a leader. Leaders must have three main competences. First, they must have the ability to understand and interact with the situation. Second, leaders must have the ability to adapt to a given situation. Lastly, they must have the communication skills so as to be understood and accepted.
Darling (3) defines a leader in total quality management as “ a person who inspires, by appropriate means, sufficient competence to influence a group of individuals to become willing followers in the achievement of organisational goals. ”