The paper 'Diversity at Arab National Bank in Saudi Arabia" is a good example of a management case study. Diversity management is a process that is aimed at creating and maintaining a positive working environment in an organisation by ensuring that the differences and similarities of individuals are valued. These similarities can be in terms of people’ s ethnicity, race, sexual orientation, gender, age, socioeconomic status, physical abilities, political beliefs, religious beliefs, or other aspects. The aim of diversity management is to ensure that the similarities and differences that the people in an organisation exhibit are utilised in a safe, positive and nurturing environment.
Diversity management is critical for organisations in today’ s increasingly globalising environment. This is because many organisations operate in more than one country or region and as such, they employ people from different regions and countries, who exhibit the similarities and differences that have been highlighted (Ongori & Ogolla, 2007). Based on the background information above, this literature review aims to explore the literature on diversity and diversity management in order to get an in-depth view of the concepts. The review is guided by the need to study cultural diversity at the Arab National Bank (ANB) in Saudi Arabia.
ANB is a major bank based in Riyadh, Saudi Arabia. The organization’ s diversity is reflected through its geographic locations (it has more than 190 branches located in numerous regions in Saudi Arabia and in the United Kingdom) and through the staff it employs. The bank also has women’ s branches and Islamic branches (ANB, 2014a). By having branches in Saudi Arabia and in the UK, and by having branches that offer specialised services to different types of customers, it is apparent that the bank employs people from different cultures and also has gender diversity through the women’ s branches.
The bank also claims that its “ cultural diversity and friendly work environment is a strategic benchmark that values the uniqueness of each individual” (ANB, 2014b). The study will thus seek to establish what makes the bank justify this statement by evaluating how the bank manages the uniqueness of each person working for it.
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