The paper “ Role and Relevance of Organizational Goals and Key Performance Areas in Developing Management Systems for Stock and Delivery Section” is a great version of the assignment on management. The roles and relevance of CoPro supermarket are to ensure that the customers are satisfied with the goods and services offered which is also the main objective of the business. This will not only ensure the enterprise becomes profitable but it will also ensure that it emerges the best business enterprise in the locality. It will enable it to be above its competitors and thus firmly command the market share in the region.
This, however, can only be possible if the stock and delivery section is streamlined in order to enhance performance. The business is responsible for the provision of quality goods and services in the stock and delivery section and as such the quality of the goods in the store has to be clearly established in order to conform with the government set standards and that can be done by the established quality control section. The objective of the research is to establish the commodities that are required in the market and customer satisfaction.
The research section will comprise of sales and marketing professionals who will mainly carry out the market survey. The team leader will provide technical support where necessary when carrying out the market survey while the human resource manager will provide material and financial support (Aubrey, 2004). The performance management system will be important in the running of the supermarket by ensuring that the rate of service provision is faster than before. The performance management system is useful in ensuring that the staff complies with the regulations and each one will know clearly what is required of them and thus a form of performance contract will be established.
The management system will also enhance the standardization of goods and services in the stock and delivery section and thus meeting the national and even the international standards. This will not only promote customer satisfaction but will ensure the sustainability of the business. The profit level will be increased which will be generally good for the business (Vroom, 1990). 2) Policies, standards, and codes that apply when developing the performance management system. In order for the performance management system to succeed, some policies need to be established, standards need to be observed and codes maintained at all times.
It will be mandatory for each staff member to sign a performance contract as one of the policies of performance management so as to ensure goals set for them are accomplished. This will also require feedbacks from the assistant manager on a daily basis to the team leaders. The assistant managers shall also be responsible for maintaining records and monitoring of junior staff. The staff must adhere to the codes that are laid down in order to enhance the performance of the supermarket.
The codes may include the code of ethics within the supermarket premises in order to avoid negative publicity thus affecting the customers. Codes of dressing may also apply during working hours. Standards have to be maintained high at all times and they include the hygiene standards in the stock and delivery section and also the accepted standards of goods should be maintained at all times.
This will enhance performance management. The use of modern technology to boost standards will also be enhanced (Aspire Learning Resources, 2010).