The paper 'Smart Rules: Six Ways to Get People to Solve Problems without You by Morieux" is a great example of management article. Technology has enabled the availability of a variety of options in products combined with Globalization the markets have widened and the number of competitors has risen significantly. The advantage over rival offerings is harder to realize as appropriate approaches to keep changing. Goals for performance for companies thus keep changing and increasing, some goals clash with other for example need to keep customer satisfaction through cheaper and quality offering, target specific market segments, innovate product while keeping operating efficiently. This means an organization has to take a multifaceted structure in response to a complex and dynamic business environment.
Layers and procedures are added to align organizations with the needs of its environment causing low productivity as managers spend half of their time preparing reports or in “ coordination meetings, instead of utilizing it to properly direct employees. Adopting the following “ simple rules” can deal with this problem without having added new layers or procedures. Rule 1: Promote an understanding of other workers tasks Workers in an organization can interact with their co-workers while they are doing their assigned duties in order to a have a feel of what their jobs entail in terms of objectives and the measure of difficulties faced in doing their work.
When employees understand how other workers contribute to organizational goals and what the challenges they face in their daily work they are able to co-operate with them in a way to that ease their work and reduces blame for problems on employees skill level or intelligence. Rule: Reinforce workers who integrate interactions Instead of adding a middle office to coordinate operations between the back and front office staff an organization can use individuals already known to be good find ways which different organizational units can ease each other’ s tasks.
Responsibilities and powers to these individuals should be increased and rules relaxed to make sure they are less restricted in their work. Rule 3: Spread Power through-out all the organizational levels Employees should have more authority on issues that touch on their work, other peoples work and consequently, the organizations work.
This power will enable them to show creativity in providing solutions and be more open about the problems they experience. However, this should be done by creating a “ new power base” to avoid disgruntlement of those who previously held the power that is whittled down. Rule 5 Increase Need for Reciprocity Making worker that is responsible for co-operation to fulfill a certain task partly responsible for the quality of the outcome of that task will mean they will participate more actively in having that task carried out properly. Rule 5: Make Employee feel the Shadow of the future An organization should make sure those involved in a task are “ held accountable” for the outcome of tasks within the shortest time possible.