The paper 'Workplace Fraud at George Weston Foods " is a good example of a management case study. Many businesses across the world experience some abnormal incidences which may affect the business negatively. Some of these incidences may be in the form of fraud which the business must apply some theoretical mechanisms to deal with and resume with normal business operations (Conrad and Newberry 2011). A good example is a fraud case that happened in 2016 in George Weston Foods Company where a thirty-six years old woman obtained $ 1.3 million fraudulently (Ford 2016).
The company used business communication mechanisms and theories to unearth the fraud and later prosecute the woman. George Weston Foods Company is Australia’ s largest manufacturers of food and it has employed more than 6, 500 individuals all over Australia and New Zealand (Ford 2016). Business communication can be used to solve business incidences as was used by George Weston Foods Company. After suspecting the fraud, the company applied communication strategies with the aim of getting down to the problem and continue with normal business operations.
This essay will analyze how the company applied different communication strategies to face the incidence. It will also provide an analysis of the way the company handled the issue drawing on the various theories within business communication. They used some steps in dealing with the issue that affected the company. According to McLean (2005), employees in any business organization forms a group and teamwork must be enhanced for better solution of solutions. It must take steps since the identification of the problem in coming with a solution. Any problem-solving process starts with the definition of the problem (Young & Murphy 2003).
Through teamwork, other colleagues of the woman in the organization identified that there were some transactions that were taking place in the business which needed some investigations because they seemed suspicious (The Australian 2016). Conrad and Newberry (2011) say that problem identification forms the basis of solving any incident that may affect the business negatively. This allows the group of workers and other stakeholders to come up with boundaries of the incident. This helps the business to formalize a process of solving the problem.
It will help the organization in knowing the size, scope as well the challenge that the group will face in solving the problem (McLean 2005). This involved gathering some information from George Weston Foods Company transactions for them to understand how and where the money has been spent. It was clear that there was a problem because some money was missing and the information that the colleague employees gathered showed that it was not spent in the company and this attracted thorough investigation to unearth the root of the problem (The Australian 2016). The second to take in any incident that involves an incident in a business organization is the analysis of the problem (McLean 2005).
The workers must employ effective communication strategies to analyze the root of the problem. They must communicate vertically and horizontally within the organization for them to understand the incident better (Young & Murphy 2003). This will include gathering the relevant information relating to the problem to understand its root causes as well as the associated consequences so as to know the best strategies that can be employed to end the problem.
Conrad and Newberry (2011) argue that depending with the magnitude of the problem; the stakeholders will require different types of expertise that must be put into place to deal with the issue at hand. George Weston Foods Company understood the problem as big as a huge amount of money was realized to be lost from the company mysteriously (The Australian 2016). They gathered enough information and understood that the money has been missing in the company’ s accounts bits by bits.
It was revealed that the suspected woman was transferring money ranging from $ 1, 000 upwards (Ford, 2016). They came to understand that the largest amount to be transferred was $264,626 and it was done someday in March 2016 (Ford 2016). They also came to know that the money was transferred to accounts that were operated by the woman, Lauren Reddie who was thirty-six years old (The Australian 2016). It was also clear from the analysis that the woman was transferring some money to another account operated by a thirty-two years old man by the name Scott Linen (Ford 2016).
In this step, they came to know that the man was the woman’ s fiancé from Britain but they lived together in Australia.
Conrad, D. and Newberry, R., 2011, 24 Business Communication Skills: Attitudes of Human Resource Managers versus Business Educators, American communication journal, Vol 13, No.1, pp. 5-23.
Ford, M., 2016 April 15, Sydney woman accused of defrauding employer of $1.3 million. ABC news, retrieved from http://www.abc.net.au/news/2016-04-15/sydney-woman-faces-court-on-65-
McLean, S., 2005, The basics of interpersonal communication. Boston, MA: Allyn & Bacon.
Sydney woman accused of stealing $1.3m., 2016, April 14, The Australian. Retrieved May 6, 2017, from http://www.theaustralian.com.au/news/latest-news/sydney-woman-accused-of-steali
Young, M. & Murphy, W., 2003, Integrating communications skills into the marketing curriculum: A case study. Journal of Marketing Education, Vol.25, No.1, pp. 57-70.