The paper “ Group Decision Making Challenges” is a worthy example of the literature review on management. Browns Insurance Services invested heavily in new technology two years ago at their call centre located in North East England. The technological advances were purposeful to help facilitate quality, call centre service provider. The company structured a budget after a decision passed for technological advances by the company’ s board. Even with the heavy budget that cost the company, there were still no fruits reaped from technological advances. This is because the technological advances failed in the goals set since they were to support the activities of the entire call center.
The Company was with no option other than to later budget and spend more in rectifying the developed problem initiated by a poor decision from the board members. The CEO, Mr. Sebastian Green, explained the situation as unbelievable after he entrusted a group of board members hoping they would make a sound decision. This paper details the report as a request by the CEO of the company to make rectifications on the mistakes the board did and plan for a better future and optimal organization planning.
The report includes the strategies of appropriate learning of the organization on decision-making. It also looks into how its implementations are possible in making principled decisions including limitations that are capable of bringing down a group decision-making process. It aims at making improvements to decision-making in an organization for the benefit of its operations. It is germane to the company and will be of immense applicability in the next-board meeting, where the board will be holding another mandate to make a delivery of another germane decision-making process and come up with better conclusions in issues that directly affect Browns Insurance Company.
The paper will cover the literature review with details of the topic on decision-making processes, indicative of benefits involved in, group decision making, and applying the same to reasons why group approaches fail. It also demonstrates how Brown’ s company can make improvements in group-decision making enabling the company to attain the goal of success. In conclusion, the paper presents recommendations required in improving group decisions applicable in the case of Brown’ s company.
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