Essays on Group Decision Making in Browns Insurance Services Case Study

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The paper “ Group Decision Making in Browns Insurance Services” is an exciting example of the case study on management. Browns Insurance Services made investments two years ago on technological advances. It also intended in supporting the company’ s call center to make its services better. The company budgeted heavily on the decision made for technological advances. The new technology at Browns call center in North East England cost the company a lot, yet it was never fruitful. This is because the technology failed in its set goal of supporting the activities within the call center.

The Company later ended up spending more on rectifying the problem they initiated themselves. The CEO, Mr. Sebastian Green, explained the state as a shock to the company. This paper details the report requested by the CEO of the company in rectifying the mistakes done and planning for a greater future and better organization planning. The report entails the strategies of proper learning of the organization on decision-making. It also looks into how it can be implemented to make principled decisions as well as some of the limitations that can bring down a group decision-making process.

It aims at improving the decision-making within the members of the board in the organization for the benefit of the company operations. It is relevant to the company and of use in the next board meeting that, the board will serve another mandate of delivering another decision-making process and come up with conclusions in issues affecting the company. The paper will cover a review of literature detailing the topic of decision-making, indicating some of the benefits involved in making decisions through groups and the reasons for failure in using the approach.

It also covers how Brown’ s company can improve its approaches in group-decision making to attain the required results and enhance the achievement of its goals and objectives. In conclusion, it handles some of the recommendations applicable in the case of Brown’ s company regarding decision-making processes.


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