The paper "Management Information System of the Etihad Airways-Head Office" is a great example of a management case study. This document is a case study carried out on the management information system used (MIS) used in the Etihad Airways-Head office. Etihad Airways is the flag carrier air company in the UAE (United Arab Emirates). The Etihad Airways was founded by royal pronouncement in July 2003 and was centered at Abu Dhabi, Etihad and begun to operate in November 2003. This name is derived from the term "union", in Arabic (Etihadairways 2012). This airway is operating more than 1,000 flights on weekly basis to 96 passengers and cargo endpoints in the Middle East, African, European, Asian, Australian and the America countries, with fleets of almost 85 Airbuses and Boeing aircrafts.
In the year 2012, Etihad Airways had transported 10.3 million travellers, which was a 23% increment from the preceding year, bringing about revenue of about US$ 4.8 billion and net profit of US$ 42 million. Etihad Airways is the fourth biggest commercial airline in the Middle East and it is the second biggest Airways Company in the United Arab Emirates, after the Dubai-based airline Emirates (Etihadairways 2012). In addition to its major activity of carrying passengers, Etihad Airways also works on the Etihad Holidays and Etihad Freight.
The Airways is located at Abu Dhabi International Airport and its headquarters are found within Khalifa City A, Abu Dhabi (Etihadairways 2012). In September 2013, Etihad Airways was serving 96 passengers and cargo destinations throughout the African, European, North American, South American, Asian countries and Australia from its center at Abu Dhabi International Airport. The Etihad Airways, simultaneously with the British Airways, Delta Air Lines, Emirates, Korean Air, Qantas, Qatar Airways, Singapore Airlines, South African Airways and United Airlines, is amongst the few transporters to serve in all the six populated continents (Etihadairways 2012). The components of the MIS in Etihad Airways According to UAEEmiratejobs (2014), the Oracle HR systems (HRMS, Payrolls, iServe Self-Service module, Talents Management, HR reporting module) have been the pillar of the Etihad HR, management of the whole life cycle of employees and acting as the foundation of HR information to the whole business. This MIS has been used in the Etihad Airways from 2012 to date. In the Human Resource planning processes, it is stress-free to have a follow-up on the labor force gaps, the capacity and worth of the labor force and planning impending workforce necessities being enhanced by the HR knowledge systems (Dessler 2005). Karakanian (2000) believes that risk and security control is another essential purpose of MIS in an organization due to the secretive and highly sensitive personal information and multi-platform security factors which are the most critical aspects factors that are usually considered. The strategic context for the MIS The improved usage of the web tools in delivering HR would leave the HR professionals with much more time for the tactical decision making and that the subcontracting of the people-management undertakings liberates the HR specialists for the performance of more strategic undertakings (Kulik & Perry 2008).
As one of the major strategic partners, the Human Resource manager derives of the Etihad Airways benefits from the MIS, in the dissemination and execution of the strategies within the company. These systems are enabling the staff in managing most of their individual HR management responsibilities. They are able to care for many repetitive transactions on every occasion they feel like since the automatic systems do not keep the office hours.