The paper 'Managerial Decision-Making - Solution Application" is a good example of a management case study. Decision-making and problem-solving in an organization differ greatly based on the nature of the problem and the danger the problem poses to the organization. This paper is based on a fictional case of an e-commerce company that experiences a system security issue that results in fraud. The paper provides brief background information on the case. The paper then defines the problem using the 5Ws problem analysis technique. The problem solution is generated using a brainstorming technique where a number of ideas are presented to solve the problem.
The proposed solution is evaluated using an affinity diagram where the proposed ideas are grouped into three categories. Finally, the how-how diagram is employed to enhance the implementation of the evaluated solution based on their categories and urgency. The problem is solved using immediate action to stop the problem, action to capture the perpetrators, and finally measures to ensure that the organization does not suffer from similar cases in the future. Managerial Decision Making – Solution Application Problem Background This paper is based on a fictional case.
XY Inc. is an e-commerce company that is involved in selling various products online. Based on the nature of the business, the company gives great importance to system security. Recently, a number of XY Inc. customers have had a bad experience with their bank, since they realized that the bank has authorized online transactions with XY Inc. , which they did not request. The transactions involve the most expensive company’ s products and thus, taking a huge amount of money from a customer's bank account. According to the bank, the transactions provided all the security information required for the bank to authorize the transaction and thus, the bank cannot refund the money.
The bank and the customers concluded that customers’ bank information is being maliciously used to purchase the company’ s products for the benefit of the company and thus, this can only be done by the company.
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