1.0 IntroductionBeing a business management student, there is a possibility of encountering many conflicts in the course of duties. It therefore poses a concern on the need to have necessary skills of managing and using conflicts constructively. Conflict is an argumentative disagreement between two or more people. Many people have always taken conflict to be chaos, disagreement and related to destructive acts. Also, it has always been taken to be between two or more persons. It is incorrect to have this general conclusion. 1.1 Sources of Conflicts in OrganizationsThere are five basic sources of conflicts in organizational conflictsCompetition for scarce resourcesLimited resources such as money, manpower and equipment have always been a source of conflicts in many organizations.
Inequity in allocation of vital resources in groups or individual will result to disagreements. Inherent conflict Organizational rules and procedures tend to regulate personal behaviour thus reducing conflicts. However, there exists some opposition to the restriction that they impose. This resistance will lead to conflicts. Line-staff relationshipsThese are differences of line and staff resulting from task responsibilities given. There is an increased likelihood of conflicts due to differences in tasks.
Differences in goals and valuesConflicts result from disagreement in terms of action plans needed to achieve the set goals and objectives. Organizational ambiguities Questionable goals and undefined roles in an organization will lead to conflicts. Moreover, ambiguities in mission approaches will also result to conflicts. I personally chose to study conflict management for my learning contract to enable me acquire necessary skills for conflict management. There are also other underlying reasons for my choice of conflict management skills and they include; Conflict is a normal part of life: Conflict exists in every aspect of one's life.
And it is acknowledged to be inevitable in communication. (Desivilya & Yagil, 2005) People are expected to experience conflict with colleagues, managers, friends and even families. Therefore, it is important for one to be able to manage conflict well. And it is proved that people with good conflict managing skills can build solid relationships and networks easier than others. (Bodtker & Jameson, 2001)Positive and negative conflict: Positive conflict in a team environment at work can lead to a variety of positive outcomes such as: enhanced involvement, increased creativity, positive individual growth etc.
(Esquivel & Kleiner, 1997) Where as negative conflict can cause the following problems: decreased communication, emotion irritation (anger), reduced participation etc. (Posthuma, 2011) By identifying positive and negative conflict correctly and using appropriate conflict management strategy accordingly, one will be able to facilitate communication in a team environment which enhances the benefits of a positive conflict and prevent negative conflicts from destroying the team environment. (Posthuma, 2011)Culture difference and conflict: As an international student from a completely different culture background, it is even more important for me to understand the source of conflict and the necessary skills required to manage it.
Being in Australia which is a multi-cultural society, the ability to communicate with people from diverse cultural background is obviously critical in all circumstances. Misunderstanding is believed to be the major source of conflicts in cross-cultural encounters. (Kazan, 1997) By understanding the major sources of conflict caused by culture difference and the strategy needed to mitigate the conflicts, I will be able to effectively and efficiently communicate with people outside of my own culture community.