The paper "Managing Change Issues" is a great example of a Management Case Study. There have been overlapping roles and rights of different stakeholders as far as the operations of AgeCareFirst (ACF) are concerned. This analytical paper involves the impending resolution of issues concerning stakeholding in ACF management. The central focus is on change in the organizational holding, with respect to management, security, and development. This paper carries out the stakeholder analysis and then highlights their respective involvement in different aspects of project implementation. Differences in perceptions are reasons why stakeholder analysis before interaction at all levels is so important.
Understanding of this interpretative element needs to be fed into the governance for regional development. Introduction ACF is a not-for-profit organization working for elderly people. It is a 10-year-old and has 70 staff members. Most of the staff members are locals. The non-traditional business services in which ACF is involved are home nursing, respite care, meals, cleaning services, transport, rehabilitation services, and recreational activities. As a matter of fact, ACF has a reputation for providing good quality, cost-effective, and professional service.
Taking into consideration the ever-increasing demand for such services, it is now trying to diversify out to provide some of these services to other disabled members of the community who are not aged. Right now the services are heavily subsidized on the account that resources are provided by the parent organization which in fact is a large religious organization. It is an endeavor of the organization to segregate different business units strategically, of which ACF is also a part. This will make ACF as a stand-alone organization that will become a profit center from being a cost center. But there seems some apprehensions among the staff member in this transition from cost to profit center.
This includes a lack of support from the parent organization. Expected outcomes Considering the scenario presented in the case study there are three exhaustive outcomes possible. They are: ACF remains with the church as its strategic business unit which will be self-financing profit center. ACF is sold off to the altogether different company and its fate to be decided by the purchasing organization. Though bleak but last option can be that ACF continues to be a cost center being a charity run by the parents. The first option is what the staff likes the most and is best for all the parties involved.
Thus this assignment will put forward analysis and arguments to achieve this as a goal. To ascertain this goal, a proper stakeholder and governance analysis has to be done. These wills corroborate to what can be the boundaries for stakeholders’ influence or what can be realistic for stakeholders to demand. Identification of stakeholders The following is the stakeholder matrix that will depict the various stakeholders, their interests, influences, and capacity as far as this project is concerned. Stakeholder Categories Relevant Stakeholders Interests in relation to policy (effects on / effects of policy) Influence on policy (H=High, M=Medium, L=Low) Capacity to participate Government Government & Concerned Ministry Regulatory compliance High As Business regulatory Body Implementing agency staffs Parent organization and ACF management Project planning and implementation High As Authority Organized Interest Groups Staff of ACF Prolonged and beneficial employment with the parent organization Medium Supporters and executioners Civil Society Local indigenous communities, Social well being Medium As Intended Beneficiaries and Adversely Affected Parties Financial sources & Donors Banks & Investment firms along with parent organization Financial Incentives High As fundraiser Stakeholders’ map/ management sheet Communication Chart Forward Communications Feedback and reporting Scope of Analysis (Aim) The scope of this stakeholder analysis is explicit by design.
The main aim or purpose is to recognize and depict the players that this project involves.
The identification has a connotation of varying intensity of influence over the project completion. By investigating the individual interests and influences, this analysis will portray the zone of influence of people, groups, and organizations that should be taken into account when conducting impact analysis for this project. Context of Analysis The context of this analysis is concerned with the effect and affecting stakeholders. Those who are in opposition, as well as those who are in favor, are both in the target frame of this analysis. It can be also used to evolve the financial and revenue model of the concerned project. Significance of Analysis Even and flawless planning of the project, layout of individual roles and duties, and the limitations, is what signifies this project.
Once done, the proper execution has a very high probability of success, and the desired goal can be achieved. Issues involved Change Management: This involves staff psychology which needs critical analysis as their attitude needs to change when ACF will itself change from a cost center to a profit center. For an example right now they are not that competitor and customer-oriented.
Neither have they had any concern for profitability. This needs to change. Cost-benefit analysis: This involves the financial perspective of the services being rendered by ACF. The parent needs to analyze the resources which it must provide and then it should also consider the extent of returns that it can expect. This will need thorough market research to be undertaken and then must be backed by customer research and competition analysis. Determination of selling off-price for ACF: In case the parent needs to sell off ACF, in that case, it should be ready with a negotiable price tag.
Moreover, the selling off per se will be difficult with just a tag of a charity organization. Thus ACF needs to be branded in a way that it should attract suitable and lucrative buyers. Human resource: Whether ACF remains with parent organization or it is sold off to a different party, the fate of human resource need to be analyzed. The conversion of ACF into a profit center itself needs fresh recruitment and training of the staff. Moreover, a new set of performance-based incentives also needs to be devised so that the financial goal is met effectively and efficiently. The trade-off between service and profit: ACF in its heart is a social service organization.
The priority must not be switched from service provision to profit-making. Leadership: As a new CEO is going to be appointed there are issues that need to be analyzed pertaining to leadership management and succession planning. Risks involved A project by definition ahs some inherited risks. Though these risks can be identifiable sometimes. Proper determination of risk and its involved effects can help the project managers to devise a mitigation plan.
As far as ACF is concerned the project management has the following risks involved: Failure of staff to work under pressure to register profits. The very core of service provision may take a back seat if returns are given undue priority. Lack of support for ACF from the parent organization. Lost market because of changing price quotes. No buyer for a charity organization. The high initial cost for training and staff development. Project scope creeps because of the unrealistic delineation of the project per se. Risk of erroneous business forecasting. The risk involved with poor communication channels within the organization. The risk involved with poor leadership as a new CEO is being appointed. Conclusion & Recommendations There is a very intricate relationship between different parties involved in this project.
They have different vested interests and different influences. They need to act according to their capacity so that the project can achieve its goal of sustainable development. The authority on this project should be passed down whereas the information should be sent upwards. This feedback mechanism will ensure that all the stakeholders are interacting in a way that will lead to the achievement of the goal.
A proper gap analysis should be done at every stage of the project and the concerned stakeholders should be held responsible if at all there remains any gap in performance.