Managing Communication - Essay Example

The paper "Managing Communication" is a great example of a management essay. Knowledge can be described as contextual, actionable and relevant information. Knowledge is made up of powerful experiential and reflective elements that differentiate it from the information. (Daniel et al, 2000. 291) Knowledge can be employed to solve a problem whereas information cannot.

Knowledge management entails the management of the organization’s intellectual assets and data which can be utilized to boost organizational performance outlook and assist in the value addition of an enterprise by acting more intelligently. (McKenzie et al,2003. 47).

This assists in effective problem solving, dynamic learning and clear decision making. Knowledge management therefore is concerned with the identification of knowledge and disseminating it in a way that can be utilized in an official manner within the organization. (Daniel et al, 2000. 291).

Just as most entities are fast realizing the importance of knowing “what they know” and utilizing it effectively, I will also employ knowledge and information as a sure source of competitive advantage in the company. For business growth and success in the competitive business world, effective knowledge management and organization must be put in place (McKenzie et al, 2003. 47). So as a trainee General Manager and tasked with the role of managing knowledge I will abreast myself with the need and significance of knowledge which is an important intellectual capital.

• Identifying the problem; will have to make a decision on the best way of gathering the knowledge scattered in different systems within the organization. The barriers between knowledge and users must be identified and eliminated. The knowledge segments will also be pinpointed.
• Preparing for change; make the decision to change the terms of business efforts. This will cause a change in how the business is operated.
•   Creating the team. Will create a corporate level of knowledge management implementation team. The key team players to steer the task will be identified. Will also have to take a decision on how to empower the knowledge workers
•   Mapping out the knowledge. Tasked with identifying the knowledge, and the targeted users. Once this is clear, will have to prioritize the main features and point out the right technologies that will be used to implement the system.
•     Creating a feedback mechanism. A feedback system will be set up aimed at informing the management of how the system performs and report any hiccups. Will assist the organization in both learnings about and learn from the customers.
• Defining the building blocks that will be used in the knowledge management system ie. A knowledge repository, knowledge retrieval systems, in addition to managing content.
• Integrating existing information systems. This will be implemented to help capture the knowledge in a clear format.
•   Interconnect communities of expertise. Will look for ways of linking internal and external users.

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Knowledge management utilizes a strategic commitment aimed at shaping an enterprise's effectiveness, together with uplifting its opportunity enhancement. (Daniel et al, 2000. 298) The aim of effective knowledge and information in an organization is to improve the enterprise and thus execute its main process much more effectively. It assists in proper and judicious decision making.

The information and knowledge to assist in decision making;

Knowledge acquisition-this is mainly from experts; knowledge representation i.e. As symbols, fact, etc.;    Knowledge inference- reasoning and coming up with conclusions;   Knowledge transfer to the targeted user. (Gardner, 2005.23)