The paper "Managing Human Resources of Coles" is a perfect example of a case study on management. In light of the ongoing organizational change process at Coles, there has been a need for the company to appoint new staff to work in various departments in the firm. Coles is one of the largest supermarkets in Australia. The retail store started small in1914 but has since grown to a major supermarket in Australia with 741 supermarkets in Australia. The supermarket aims at providing Australians with a supermarket with quality services and goods, value, and trust.
The retailer has a wide range of products ranging from farm products to consumer products. Other key aspects of its product and service delivery include Coles online that provides its customers with an e-commerce platform, Coles liquor that is responsible for retailing alcoholic products, and Coles Express that provides fueling services. One of the key job positions that have to be filled in line with the appointment of new employees is that of the operations manager. In part 1 of the following report will give an insight into various human resource management practices that need to be used to get the most competent employee for the job while part 2 will evaluate those practices that will enable Coles to motivate the hired individual. 2.0 Part 1 2.1 Importance of Operations Management to Coles Operations management is an important management function in any organization.
It the business management practice that focuses on all the business processes involved in planning, controlling, leading, and organizing resources efficiently hence leading to the production of goods and services (Wright & Mechling 2002). As seen in the analysis of Coles above, it has been noted that the company aims at providing its customers with quality products and goods and quality service delivery.
Additionally, the company aims at establishing healthy and long-lasting relationships with farmers and other suppliers in Australia; hence being able to contribute to the general growth of Australia. For this reason, there is a need for the company to have in place a highly effective operations management so as to be able to achieve its objectives. Some of the core processes in the company include the management of the supply chain.
The supply chain system is responsible for sourcing and supplying various products to its stores. The management of employees, organization of the store floors, customer service, cleaning, and quality management are other core processes to the company. With 741 stores, over 99,000 employees, and 19,000,000 weekly transactions, it is important that the company has in place a competent operations manager who will be able to steer the company towards achieving its organizational strategies (Coles, 2014). 2.2 Key Roles and Responsibilities of the Operations Manager The operations manager to Coles is expected to be the engine of operations management in the company.
The operations manager is expected to analyze processes in the company and develop and implement business processes that increase the quality of service delivery, efficiency in the processes, customer and employee satisfaction, and general success of the retail chain store. The operations manager has to take responsibility for any process reengineering in the firm. The manager is also responsible for undertaking a periodic audit of the operations in the firm and advising the executive on possible areas of improvement.
He/she is also responsible for ensuring that the human and capital resources in the company are optimized. This will ensure that the company will get maximum outputs from the available inputs. The manager will also be responsible for undertaking the main management functions in the firm. On leadership, the manager is expected to exhibit great leadership. The transformational leadership approach will be efficient in guiding the employees towards great operational management. Additionally, the manager is expected to integrate into diversity HR management practices owing to the diversity that exists in the over 99,000 employees.
He/she is also expected to be actively involved in the planning of operations and also the general organizational plans. Thirdly, the successful candidate is expected to organize the company’ s resources towards improving the operations in the company. The manager is also expected to control the operations in the company so that they are aligned with the core strategy.
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