The paper "Managing Organisational Change - Case of Wallaroo Airlines" is a brilliant example of a case study on management. Organizations that evolve with changing times are able to increase the chances of being successful as it helps to deal with the different issues which are present within the organization. This helps the organization to be ahead of the competition and provides an opportunity through which business gains. This was seen in the case of Wallaroo Airlines where the use of traditional techniques and methods created complexities thereby increasing the level of customer dissatisfaction.
The situation clearly highlighted the lack of communication between the top management and the executives which had an impact on the manner communication was done with the customers. The situation also highlighted the importance of bringing the required change in the communication process so that strategies are developed through which better decisions are taken. This report thereby looks to evaluate the manner in which change management in communication is required in Wallaroo Airlines. The report looks at the importance of change management in the field of communication from the perspective of the stakeholders as well and looks to determine different theories and models which will help to find out the best method through which the gap is present in the communication system can be removed.
This will thereby help to address the different issues which Wallaroo Airlines is facing in the most effective manner and will improve the chances of the airlines being able to provide better services in the future. Background InformationWallaroo Airlines which functions in the airline industry was unable to deliver the same service standards which were exposed during the crisis when the storm hit Brisbane.
The entire situation turned out so grim that there was no communication from the top management to the executives regarding the manner the customers and the situation has to be dealt with neither with nor from the employees to the customers. The situation became so tense that there was panic everywhere and the airlines were not able to provide a remedy for the same.
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