The paper 'A New Supervisor Grace - Managing People at Work" is a great example of a management case study. Companies are faced with very strong competition which tends to create many challenges. Therefore, there is a need for continuous enhancement of a company’ s competitive advantage that will enable the business to survive (Scouller, 2011). In order for this to happen, every organisation must exploit the full potential of the employees. Leadership plays a fundamental role in the process. Normally, leadership is one of the primary factors in directing and controlling the organisational constituents towards achieving organisational success.
In order for a leader to be effective in achieving organisational goals, it is important that the leadership style used is compatible with the needs of the followers (Scouller, 2011). Therefore, an organisation cannot succeed without effective leadership and high employee motivation and engagement. To foster teamwork, managers should strive to satisfy the motivational needs of the employees (Bazerman and Moore, 2009). This essay will is based on a case study about a new supervisor, Grace and the challenges in the new position.
The paper will offer advice on the ways to motivate the employees and the decision-making method suitable for the organisation. The paper will also offer advice to the supervisor on how to develop leadership skills and will emphasize the need for emotional intelligence in managing employees. Motivating Employees In the case study, before Grace was promoted to a supervisor position, she had a good relationship with the other employees and the employees, in general, were motivated and there was open communication (Hitt, Black and Porter, 2012). She had developed good relationships with the other employees and their morale was extremely high.
However, after she was promoted to being a shift supervisor, she was not happy with how things translated (Hitt, Black and Porter, 2012). The subordinates did not pay attention to Grace’ s suggestions and treated them as a joke. After insisting on imposing authority towards the employees, there was evidence that the morale was plummeting and productivity falling (Hitt, Black and Porter, 2012). Grace needs to come up with ways to motivate the employee and raise their morale. One theory that explains the motivation of employees is the Maslow Theory.
Maslow’ s hierarchy of needs theory argues that people have a hierarchy of needs that should be satisfied from bottom to top (Fredrick, Bernard and Barbara, 2011). From the bottom are the psychological needs that are satisfied first and at the top are the self-actualization needs that are satisfied after other needs. According to the theory, the lowest level of unsatisfied needs is the key motivator of behaviour. These are needs which humans require in order to survive such as shelter and clothing (Fredrick, Bernard and Barbara, 2011).
This comes in terms of adequate wages as well as a stable income. Managers can attend to the psychological needs of their employees by offering a comfortable working environment. Once the employee’ s basic needs have been adequately met, they will want their social needs met (Fredrick, Bernard and Barbara, 2011). This level of social connections is fundamental in humans because they show a certain level of acceptance into their social environment.
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