Essays on Managing the Hospitality Work Coursework

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The paper "Managing Hospitality Work" is an engrossing example of coursework on management. The hospitality  industry deals with offering comfort, luxury, and relaxation for its customers. The industry ranges from hotels, lodges, bars, casinos, restaurants, tours and travel, cruises, theme parks and even planning events such as conferences, seminars, weddings, and corporate events among others (Riley, 1991). Presently, hospitality is a billion-dollar industry as investors domestic and international, take advantage of the boom in the sector. The industry relies heavily on disposable income and patrons having leisure time, which they utilize in visiting the above-mentioned settings (Lucas, 2004).

There has been an increased rate of competition within the industry as more and more individual invests in the industry and make use of modern technological solutions. With such a growing industry, having the right human resource working in the industry is fundamental to its sustainability and high performance. The human resource which forms the most valuable asset and entity in the sector, influences on the production of quality products and services such as food and travel, efficient delivery of quality products and services, and understanding what the customer's needs and expects(International Labour Organization, 2001).

Moreover, ensuring the industry has good relationships with its customers and that the customers have a good time. Effective labor force helps boost usage, cut costs, satisfy customers, and encourage customer loyalty, which leads to return purchase/ consumption (Gamio & Sneed, 1992). This report, therefore, seeks to analyze the hospitality industry in the United Kingdom by explaining the nature of employment relationships and varying labor markets in the hospitality industry. This will consider the cultural diversity that exists in the global workplace while appreciating the social composition that extends beyond the ethnic composition. The hospitality industry in the United States The hospitality industry in the United Kingdom and in the majority of global economies receive endorsements and support from the government institutions since they are part of the avenues of acquiring foreign exchanges and revenues through tourism and other revenue- earning related activities.

By use of technology, modern strategic management tools, infrastructures, and reliable workforces, hospitality industrialists in the UK have been able to improve their capacity of products and services on offer, and effectively and efficiently satisfy their customers.

Moreover, they have been able to streamline their hospitality operations, thereby, improving their profitability, and cut on the overheads (International Labour Organization, 2001). The state boasts of being among the leading economies in the hospitality industry globally, who are able to balance the benefits accrued from the sector and being able to fill in the labor gaps by embracing international workers and offer proper occupational health and safety standards and good remunerations and benefits to its workers. In addition, managers within the hospitality industry in the UK understand that employing and offering equal opportunities to employees from diverse cultural, social, and religious backgrounds does make business sense (Gamio & Sneed, 1992).

This is because diversity offers variance in terms of experience, skills, art, and can be, used to promote unity in international relations (Failte Ireland). Moreover, the UK government is investing in establishing an efficient and strategic dedication to hire, retain, appreciate, and supporting a heterogeneous blend of workforces in order to enhance the industry’ s effectiveness and performance (Lucas, 2004).

References

Brislin, R.W. 2008. Working with cultural differences: dealing effectively with diversity in the workplace. Sidney: Greenwood Publishing Group.

Failte Ireland. Culture diversity-strategy and implementation plan. Accessed on January 26th 2011 at http://www.failteireland.ie/Word_files/about_us/Cultural-Diversity-Strategy-and-Implementation-Pla

Gamio, M.O., & Sneed, J. 1992. Cross-cultural training practices and needs in the hotel industry. Journal of Hospitality & Tourism Research, 15(3), pp. 13-26; doi: 10.1177/109634809201500303

International Labour Organization. 2001. Human Resource Development, Employment and Globalization in the Hotel, Catering and Tourism Sector. Geneva: ILO.

Lucas, R. 2004. Employment relations in the hospitality and tourism industries. London: Routledge.

Nicolaides, A. 2010. Cultural diversity training program, development for hospitality and tourism industry enterprises. International Research Symposium in Service Management. ISSN 1694-0938. (Accessed on January 26th 2011) at http://www.uom.ac.mu/sites/irssm/papers/Nicolaides%28a%29%20~%2041.pdf

Riley, M. 1991. Human Resource Management: A Guide to Personnel Practice in the Hotel and Catering Industries. Oxford: Butterworth-Heinemann.

Saee, J. 2006. Managerial competence within the hospitality and tourism service industries: global cultural contextual analysis. New York City: Taylor & Francis.

Shane, C. B. 1996. Organizational trend analysis of the hospitality industry: preparing for change. International Journal of Contemporary Hospitality Management, 8(7), pp. 20 – 32

Walker, J.R., Miller, J.E., & McBee, J. 2009. Supervision in the Hospitality Industry: Leading Human Resources. London: John Wiley and Sons.

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