The paper "Managing IT Infrastructure and Management Solution" is a good example of a management assignment. One of the challenges of managing IT infrastructure is management and governance, the solution to this challenge is that IT department should be organized in a centralized manner, central IT department makes decisions, and the decentralized IT department makes its decisions. The second challenge is making wise infrastructure investments; the amount to be spent by an organization on IT is very critical, the solution to this challenge is outsourcing. Another solution is the use of the total cost of ownership (TCO) model which help in analyzing indirect and direct costs, assist in establishing the cost of installation, support, training, maintenance and downtime.
TCO can be reduced by the use of cloud services, greater standardization and centralization of software and hardware resources. Q2: Define and describe the following: security policy, acceptable use and authorization policy? Security policy is a document that identifies acceptable security goals, ranks information risks, and identifies the mechanisms for achieving the organizations' goals and drives other policies. Acceptable use policy (AUP) is a document that defines acceptable computing equipment and information resources.
These policies are very instrumental in managing a service, website, network or large computer systems that restrict how the website, system or network that can be used. Authorization policies are rules that determine different levels that can be accessed by users to information assets. The system uses authorization policies during operation to decide whether authenticated users access requests shall be rejected or granted. Q3: Describe the tools and capabilities of customer relationship management software for sales, marketing and customer service? Customer relationship management systems provide information that can be used in coordinating all business processes dealing with the customers.
A customer relationship management system helps the firms in attracting, identifying and retaining most of its profitable customers. A knowledge management system (KMS) supports the processes for expertise, capturing, managing and applying knowledge in a firm. It also supports the creation, storage and information dissemination. Knowledge management systems enable the firm’ s workers readily to access the firms documented source of information, facts, and solutions. The tools of customer relationship management marketing, sales, and customer service include.
Instant messaging and email, virtual worlds, wikis, virtual meeting systems, Google Apps, Lotus Notes, cyberlockers, enterprise social networking tool, Microsoft Share Point and social business and collaboration platforms. Q4: Name and describe the principle electronic payment system used on the internet? E-commerce is an electronic payment system that is used on the internet. E-commerce is a subset of e-business. E-commerce is used in the selling and buying of services and goods through the internet. It uses the web and the internet to transact business. Ecommerce began in the mid-90s and has grown exponentially.
There are three types of e-commerce; the first is Business-to-business (B2B), and a good example is Reconnect. The second is Business-to-Consumer (B2C), and an example is Barnes and Noble. com. And the third is Consumer-to-Consumer (C2C) for example the eBay. E-commerce can be categorized as follows by the platform. Mobile commerce, sale of digital content, retail sales, for example, eBay, Amazon, etc. , and local search for museums, stores and restaurants. The e-commerce business model includes transaction broker, e-tailer, content broker, service provider and the portal.