Introduction: Knowledge Management Cycle provides a central hub for the acquisition and utilization of the acquired Knowledge for making solutions of the problems as are faced by the society. Knowledge is the information which helps in the solution of complex processes like Emergency Management at the Emergency centers in the shape of services as on need basis. The acquisition of knowledge starts as a set of data with particular focus on specific item or subject for elaborating all the aspects of the set discipline in the shape of practicable practices with the assistance of tools and procedures.
The organizations acquire and utilize the relevant knowledge for the delivery the jobs as per their mission in the area of their specific interest. The Emergency management by the Emergency Medical Service (EMS) to 1,250,000 citizens in an area of 1015.34 km square over 17 municipalities in Netherlands. The knowledge is acquired and utilized in a cyclic pattern starting from the stage of discovering knowledge in the shape of data, information and the refined knowledge in philosophical perspective for its utilization for making plausible solutions for the complex problems as are being faced by the human society.
The next stage in the process is the generation of knowledge for its utilization by the organization for the discharge of its functions as per mission of the organization. The organizations apply knowledge management techniques with the utilization of necessary tools and technology for the benefit of the organization as well as by other beneficiaries of the work of the organization through the application of the acquired knowledge. The Emergency Medical Service is applying the knowledge for the reduction of reaction time through the elimination of General Practitioners from the whole network for the service provision to the heart patients.
The knowledge management techniques are designed in the shape of knowledge management strategies. The next stage in the cycle is sharing the knowledge with all the members of the organization to educate and trained them for their respective job description within the organization. The last stage in the knowledge management cycle is leveraging knowledge within the learning organization in the shape of intellectual capital. The integration of all these stages provides a mechanism to the EMS for the delivery of the services for lowering the rate of illness that is called as morbidity rate and therefore the death rate that is mortality rate from area of the study. The current status of Emergency Management Service: The Emergency Management Service (EMS) is a component of the General and Social Sanitary Care, a part of the Municipal Medical and Sanitary Service (GG& GD).
EMS consists of two units which are physically separated from each other and are labeled as (a) the dispatch centre, and (b) the ambulance service.
Basically, two functions are delivered at the EMS as the emergency-management functions including communication & coordination, emergency medical care, and the ambulance function and the support functions like policy making, archiving, and evaluation of the programs and supervision of the assignments as are delivered by the EMS which is managed by a manager. The ambulance and the dispatch centre are equipped with necessary staff and the equipment. The dispatch center has nurse dispatchers who perform the communication & coordination functions at the center. Similarly, the ambulance service is managed by the ambulance unit which consists of a paramedic who perform the emergency medical care, and a driver, who deals with the ambulance functions as are delivered by the ambulance units to the heart patients for their shifting and medical treatment at the health care units.
Both of these units that is the dispatch center and the ambulance unit deliver their respective assignments under separate managers who directly report to the manager of the EMS. The working of all these components of the EMS with their proper understanding has thee potential to deliver quality services.
The organizational model with the help of common Knowledge Based Systems Analysis and Design Support (KADS) has the capacity to provide a mechanism for the solution of the problem. The organizational arrangement at the EMS can be represented as under: