The paper 'Non-Verbal and Oral Communication" is an outstanding example of business coursework. Communication either verbal or non-verbal is the mode of interaction between people. When people communicate face to face we refer to the system used as verbal communication. Other than the use of words all other means to communicate is referred to as non-verbal communication. Many scholars and researchers have defined oral communication differently but all of them narrow into some of the most used symbols of passing on information as the body posture, facial expressions, body gestures, the tone of voice and vocal noises (Kumar et al 2007). A spoken word can be interpreted either in the form of verbal and non-verbal simultaneously since rather than the word or message an individual will portray a gesture or facial expression that can be interpreted differently.
Often non-verbal communication always precedes verbal communication and individuals are used to observing the expression that is created on the body or image of the partner before he or she utters a word. The use of non-verbal communication often is trusted because individuals tend to express themselves unconsciously without knowing that they have already passed on information.
It is therefore not easy to lie through the use of non-verbal communication but generally, people will lie when using verbal communication. During interpretation, the hearer is thus in a better state of speaking out on what the other person is trying to communicate or pass on a message. In the day to day activities sometimes people find it hard to understand what the other person is trying to communicate which ends up being a communication breakdown or the other person telling the speaker to repeat his words or sentence (Kushal 2009). Oral communication, however, is only through face to face when people speak to one another through uttering words.
However, people have always manipulated others through the use of non-verbal communication by controlling them through persuasion, complimenting through gestures as well as repeating what they have already spoken verbally. Thus the use of non-verbal communication can be established as a substitute for verbal communication (Rizvi 2010) 2.0Systems of Non-verbal Communication 2.1Tone of Voice The way by which an individual speaks back to a person can be interpreted by the tone at which he raises back the answer.
A tone may be pitch high when they are aggressive, low when nervous and disappointed, critical, persuasive and sarcastic. For instance, when the news anchors read news they are more factual in tone while politicians have to really emphasize their wishes and often use rousing tones so that they can communicate to as many people as possible for votes (Besson 2011) 2.2Vocal noises Noises are essential because it is easy to express the attitude and feelings inside a person.
Normally people will laugh to express joy, cry to show pain and bitterness, scream while in pain or express disgust following certain uncouth behaviour of an individual (Lesli Rae 2005). It is very hard to consider noises as part of a communication system but it has been proved beyond a reasonable doubt that it is a form of communication like any other.
Andrew D. Miles (2007). 15 ways to improve oral communication in Business English. Retrieved on 10th June 2011 from www.barcelonaenglish.com/.../15%20Ways%20to%20Improve%20Oral%20Communication%20in..
Arun Kumar& Rachana Sharma.(2007). Principles of Business Management 1st Edition: New Delhi, Atlantic publishers and distributes
Besson 2011) The importance of non-verbal communication Retrieved on 10th June 2011 from aiic.net/ViewPage.cfm/page1662.htm
Differences between oral and written language. Retrieved on 10th June 2011 from www.mtholyoke.edu/acad/intrel/speech/differences.htm -
Differences between verbal and non-verbal communication Retrieved on 10th June 2011 from answers.yahoo.com/question/index?qid... - United States
Dr Harry Alder et al.(2005): Non-Verbal Communication
Kushal ( 2009) Business Communication 1st Edition: London
Lesli Rae (2005). Using people skills in training and Development
Non-verbal communication Retrieved on 10th June 2011 from en.wikipedia.org/wiki/Non-verbal communication
Non-verbal and oral communication skills Retrieved on 10th June 2011 from www.newyorkspeechandvoice.com/non-verbal-communication-oral-skills.html -
Non-Verbal Communication in Business Retrieved on 10th June 2011 from http://EzineArticles.com/5406
Oral and non-verbal communication Retrieved on 10th June 2011 from www.scribd.com/doc/.../Oral-Non-Verbal-Communication
Rizvi( 2010) Effective Technical Communication
Richard P. Picardi (2008). Skills of workplace communication