Organizational Quality Improvement Plan for North Park Health and Rehab Introduction/Purpose North Park Health and Rehabilitation Center has its location at McKinney, Texas in the United States. It has a bed capacity of over one hundred and forty patients which assists in giving complete attentive medical care for any patient in need of rehabilitation, long-term or dementia assistance. It is dedication is in providing health services to patients registered with both the Medicaid providers and the Medicare but besides this, it also accepts other kind of payments like long-term care insurance and veteran’s benefits.
The mission of the health centre is summarized as “assisting you and your aging parents”. Goals/Objectives The mission of the hospital is to ensure that it provides the best medical and hospice care to patients with disabilities, serious illness, and intravenous therapy and respite care in Texas. The goal of the organization is to provide healthcare that is effective, safe, equitable, patient centered, timely and efficient. Scope/Description/QI Activities For North Park Health and Rehabilitation Center to ensure that it achieves its goals in safety, effectiveness, equitability, timeliness, efficiency, and be patient- centered, it has to strategically align its plans to ensure that the organizations resources are managed towards achieving the organizations goals.
This is done by defining the organization’s need, developing special systems and making organizational changes to pace up with technology and patient’s needs. To achieve the goals, there is a quality improvement plan whereby all employees are to play vital role to ensure outstanding delivery of services such as radiography, dental, dietary, housekeeping and to ensure that this is carried out efficiently, analysis of variance, peer review, the review of clinical results and performance appraisal will be carried out.
To realize this, patients are supposed to give feedback of the services they receive. To accomplish this vital role in the medical care, the North Park Health and Rehabilitation center offers a wide variety of services. However, to ensure success the management, stakeholders and staff have to role-play to ensure efficiency in delivery of services. The centre should be able to ensure credible professional staff, medical services and proper utility management (Bersin, 2008). There are vital changes to be made in the centre which include: risk management and ICT.
Owing to the fact that the centre deals with a considerable number of patients who require more than one kind of medical treatment from different physicians, proper storage, transfer and retrieval of information in ICT department is important as the quick access will save time and easy information retrieval will save the patients’ agony and lives. Risk management in medication monitoring, contract staffing and food services will ensure quality food, proper medical care which will win the patients’ and stakeholders’ confidence in the services offered (OECD, 2010). Data Collection Tools Performance indicators are the best tools for measuring input, processing and outcomes or outputs.
The centre should know the performance of the staff, the rate at which the health of patients improve, the quality of food given to patients, the standard of medication offered to patients and the general improvement of the center from the outsiders or patients’ view. Logical Framework Approach in evaluation and monitoring will help to establish whether procedures like staff contracting inducted or projects meet their objectives.
Theory based evaluation will help carry an in-depth analysis on any program or project. For instance, to improve health care, the organization needs to check the health care records, progress and feedback of the patients to come up with a workable solution. The organization may decide to also collect data by Formal Surveys through sampling technique. This will help compare data between two different groups, analyze it and come up with a liable solution that will benefit both groups. This can be used where opinion differ especially between members of the medical staff (Caroyln, 2006). QI Processes and Methodology Among the methodologies and processes integrated is the consumer-inspired quality which focuses on processes affecting care and service of the centre.
The system will help improve performance, identify, define and analyze services provided to patients. This will help in issues prioritization to ensure quality service delivery to patients hence increase customer loyalty and employee satisfaction. The six-sigma quality improvement methodology will help in reducing variation. It defines measures, analyzes, improves and controls improvement. It presumptuously creates a problem which is measured in attempt to improve quality thus ensuring a continuous process in healthcare provision without establishing a link with the patients.
This method reduces inventory use in admission and ensures maximum utility of resources in the centre. The theory of constraints is a methodology that aims at manipulating the constraints. It identifies exploits, elevates the constraint and the cycle starts all over again and enhances at reaching a large number of patients with the integration of processes and systems to ensure attainment of throughput performance and improved healthcare (Kaveh, 2006). Comparative Databases, Benchmarks, and Professional Practice Standards Using integrated data management, IT can help the health sector by helping in the managing of facilities without the need for re-keying or additional validation of data which will help ensure that the centre is working towards provision of quality health care services.
Decision making which is important for health practitioners can be done through software like Clinical decision support system (CDSS) which provides real diagnostic and treatment recommendations. This will save management’s time in decision making. Utility management involves proper management.
IT can assist in utility management through proper storage of documents, payment systems and financial recording which will ensure proper management. There is also need to create a benchmark in order to determine how an organization measure up in key performance. This will ensure adequate systems, skills, processes and resources in all departments to ensure fulfillment of their roles (Kaveh, 2006). Authority/Structure/Organization The quality improvement plan will be headed by the hospital’s board of governors which will be responsible for its full and successful implementation. The quality improvement department which will comprise well selected members of different departments of the hospital will be in charge of communicating policies and enforcing them to medical staff.
Communication Performance outcome activities will be collected by quality improvement officers and communicated to the head of the quality control department. This will ensure that the right data gathered from the field and that no misrepresentation of data occurs as could be the case if members of a team would be requested to act as peer monitors. Once the performance data reaches the head of quality control department, necessary actions should be taken in response to the events that occur in the field. Education The hospital staff will be trained through various means (both formally and informally)to ensure that they appreciate the level of quality that is demanded of them as they perform their duties.
Staff members will be trained through coaching, mentorship, job rotation and through the application of job instruction technique. The training methods which will be used include lectures, demonstrations, seminars, conferences, role playing, case studies, simulations, self-discovery, as well as through movies, videos and computer based training. Annual Evaluation In order to ensure that the quality improvement plan is on track, annual evaluations will be conducted.
Among the elements that will be evaluated annually include the satisfaction levels of physicians, staff and patients; number of medication errors recorded, mortality and morbidity levels, and the management of utilities. References Bersin, J (2008) The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches. San Fransisco John Wiley & Sons. Carolyn, T. (2006). Prospecting for Improvement in Indiana Association for Healthcare Quality: Using Excel to Display Performance Improvement Data. Indiana, Clarian Health Partners. Kaveh, G.S. , Kathryn, M.M. , Robert, M.W.
and Douglas K. O. (2007) “A Critical Analysis of Quality Improvement Strategies”, Prevention of Healthcare-Associated Infections. Vol 6. Stanford, University of Stanford Press. North Park Health and Rehabilitation Centre (nd) Retrieved from: Http: //local-nursing-homes. com/nursinghome. cfm? detail=general&home=north-park-health-and-rehabilitation-center&procNum=675196 Organization for Economic Co-operation and Development-OECD (2010). Improving Health Sector Efficiency: The Role of Information and Communication Technologies. Paris, OECD Publishing.